Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Erika Norwick

Summary

Dependable bartender/server successfully providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration, and resolving issues with customers, waitstaff, and management. I am motivated with an engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

I am available for any position/hours.

Overview

6
years of professional experience

Work History

Brickstone

Server/Bartender
10.2017 - Current

Job overview

  • Hours per week: 40, Duties, Accomplishments, and Related Skills:
  • As a server, I manage multiple tables at the same time. I am always making sure they are satisfied with everything. I always make sure they have a drink and leave full. I have the menu memorized and have a vast knowledge of random questions people can ask.
  • As a bartender, I do about the same thing but I make drinks for the whole restaurant and serve my bar guests and serve tables as well. I have knowledge of all of our liquor, craft beer made in-house, and wine.
  • I make sure drinks are full and used dishes and glasses are removed from the table if needed during a meal
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Carried out the complete opening, closing, and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • I enjoy working with the public and stress is not a problem
  • I enjoy the challenges of the job.
  • Cultivated warm relationships with regular customers.

Durbin's

Server
11.2016 - 10.2017

Job overview

  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep the dining room and work areas clean.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Education

Bradley Bourbonnais Community High School
Bourbonnais, IL

High School Diploma
05.2018

University Overview


  • Honor Roll earned all 4 years of high school
  • 4.21 GPA
  • Summa Cum Laude graduate


Kankakee Community College
Kankakee, IL

Associate of Science from Nursing

University Overview

I went to KCC for 2 years taking my GenEds pursuing to be a nurse at the time. I had a lot of science classes. I completed 55 credit hours there.


University of Phoenix
Tempe, AZ

Bachelor of Science from Business
11.2023

University Overview

  • Dean's List in 2021 and 2022
  • 3.9 GPA

Skills

  • Conflict and Complaint Resolution
  • Customer Service and Rapport
  • High-Volume Dining
  • Team Player
  • Warm and Friendly
  • Building Customer Trust and Loyalty
  • Good Listening Skills
  • Operational Efficiency and Safety
  • Adaptable and Flexible
  • Drink Consistency

Timeline

Server/Bartender
Brickstone
10.2017 - Current
Server
Durbin's
11.2016 - 10.2017
Bradley Bourbonnais Community High School
High School Diploma
Kankakee Community College
Associate of Science from Nursing
University of Phoenix
Bachelor of Science from Business

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Erika Norwick