Erika Nuza
Goodyear,USA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
19
19
years of professional experience
Work History
Customer Support Team (CST) Hybrid
Schoeller Allibert
12.2021 - Current
- Streamlined new customer order processing and credit limit coordination with finance, ensuring accuracy and efficiency
- Implemented a PO verification system, significantly improving order accuracy and completeness, particularly in freight details and documentation
- Managed the end-to-end order lifecycle within the ERP system, from production to finance, ensuring timely payments and enhancing customer satisfaction
- Collaborated with intercompany and local logistics teams to optimize order fulfillment and delivery processes
- Developed and maintained an organized filing system for POs, enhancing accessibility and efficiency
- Served as the primary customer service point of contact, promptly resolving inquiries related to samples, parts, schedules, and returns
- Provided comprehensive support to sales managers, including research, pricing verification, and order management
- Coordinated trade show logistics, effectively managing product orders and inventory
Technical Support and Sales Representative
Asurion
10.2021 - 12.2021
- Delivered exceptional customer and technical support, driving warranty service and product sales
- Cultivated and maintained strong relationships with clients, ensuring high levels of customer satisfaction
- Effectively diagnosed and resolved customer inquiries related to software and hardware issues
- Resolved escalated customer service issues promptly, minimizing customer disruption
Sales Representative
DDM Tuning
08.2017 - 11.2018
- Provided expert product information and maintained organized store operations
- Delivered technical support, resolving customer issues related to company products and services
- Generated detailed daily, weekly, and monthly sales activity reports
- Conducted competitive analysis of products, pricing, and sales techniques
- Managed inventory levels, ensuring adequate stock for all accounts
Passenger Driver I
Kiddie Commute
08.2017 - 02.2018
- Provided safe and reliable transportation for children to school and activities
- Ensured passenger safety through strict adherence to traffic laws and company policies
- Maintained accurate trip records, including mileage logs and receipts
- Performed routine vehicle maintenance checks
- Maintained up-to-date knowledge of routes and road conditions
- Assisted passengers with luggage loading and unloading
Family Manager/Caregiver
Self-employed
09.2010 - 08.2017
- Developed and adhered to detailed household budgets, effectively managing expenses and tracking spending
- Proactively identified cost-saving opportunities, optimizing household financial resources
- Managed household bills and ensured timely payments
- Coordinated complex family schedules, appointments, and activities, ensuring seamless daily operations
- Developed and maintained a comprehensive family calendar, enhancing communication and reducing scheduling conflicts
- Managed transportation to and from appointments and activities
- Maintained a clean, organized, and safe home environment through consistent cleaning, laundry, and grocery shopping
- Prepared nutritious meals tailored to family dietary needs and preferences
- Implemented and managed a household inventory system, ensuring adequate supplies and minimizing waste
Public Relations Coordinator
Papas&Beer
02.2008 - 09.2010
- Managed advertising, promotions, and event coordination, leveraging social media for customer engagement
- Planned and executed special events, including product launches and media tours
- Developed marketing materials, including brochures, website content, and social media posts
Store Manager
Joyeria Erika
03.2006 - 02.2008
- Managed inventory levels, ensuring optimal stock availability and minimizing losses
- Conducted regular inventory audits and reconciled discrepancies
- Developed and implemented visual merchandising strategies to maximize product visibility and sales
- Stayed up to date on jewelry trends and sourced new products to meet customer demand
- Managed daily store operations, ensuring compliance with company policies and procedures
- Handled cash management, including deposits, withdrawals, and reconciliation
- Implemented and maintained loss prevention measures to protect store assets
- Ensured the store's appearance and maintenance, maintaining a clean and welcoming environment
- Drove sales performance by consistently exceeding monthly and annual sales targets
- Developed and implemented sales strategies to increase customer engagement and drive revenue growth
- Trained and motivated sales staff to achieve individual and team sales goals
Education
BBA - Marketing And Business Administration
Cetys Universidad
Ensenada, B.C.Skills
- Salesforce
- IFS
- Customer Training & Onboarding
- Sales Activity Reporting
- Inventory Management
- Order Lifecycle Management
- Trade Show Coordination
- SIOP Reports
- Cross-functional Collaboration
- Sales Proficiency
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Support Team (CST) Hybrid
Schoeller Allibert
12.2021 - Current
Technical Support and Sales Representative
Asurion
10.2021 - 12.2021
Sales Representative
DDM Tuning
08.2017 - 11.2018
Passenger Driver I
Kiddie Commute
08.2017 - 02.2018
Family Manager/Caregiver
Self-employed
09.2010 - 08.2017
Public Relations Coordinator
Papas&Beer
02.2008 - 09.2010
Store Manager
Joyeria Erika
03.2006 - 02.2008
BBA - Marketing And Business Administration
Cetys Universidad
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