Erika O'Bannon
Chandler,AZ
Summary
Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional patient care. Highly organized and hardworking with excellent planning and program management skills.
Overview
12
12
years of professional experience
Work History
Practice Manager
Southwest Kidney Institute, PLC
Tempe, AZ
05.2022 - Current
- Business Partnerships: Management/maintenance of vendor contracts: Sonora Quest in-office phlebotomy lab, McKesson, Shredded, Jan Pro Cleaning Service, Office Depot, LabCorp, pharmaceutical companies
- System Applications: Tableau,Athena EMR, Vigils, Banner, Innovations Exchange, Project Management: Opening new offices and Satellite locations
- Managing 4 office within East Valley
- Expansions/negotiating leases for outpatient practice services.
- Renewal of DEA, board certs/licenses,
- Malpractice insurance
- Provider credentialing: initial and re-appointment privilege apps for hospitals, rehabs, skilled nursing facilities, dialysis units, provider record/document maintenance.
- Medicare's Value Based Care Program roll-out.
- Addressed and remedied all patient or team member issues.
- Ordered all office supplies and kept check on inventory levels.
- Consulted with healthcare professionals on business decisions.
- Supervised team of 23 office personnel and 19 Physicians.
- Provided supervision and management to team of support personnel.
- Boosted staff morale by offering constructive feedback and specific direction.
Supervisor/Medical Assistant
Valley Perinatal Services
Chandler, AZ
02.2018 - 04.2022
- Responsible for ensuring smooth and efficient operation, inventory control, personnel management, patient relations and patient flow and compliance
- Schedule Focus
- Addressing any staff issues or concerns and escalating them to HR as needed
- Providing staff with Daily assignments
- Conducting Monthly Meetings with Staff Performing quality control measures
- Develop and implement new office procedures as necessary to improve office flow and overall operations
- Experience in Eclinicalworks and Athena
- Maintaining office compliance Keeping current Provider and Hospital Schedules Updated Schedule Focused Running Daily Reports Address any complaints and resolve any employee issues
- Ensure optimal staffing at all times
- Communicating with Providers.
- Manage personnel by coordinating with Human Resources to conduct interviews, hiring, training, and evaluating staff
- Oversee practice compliance with appropriate accreditation.
Patient Care Coordinator
MY DR NOW
Chandler, AZ
01.2016 - 01.2018
- Experience in mental disability, mood disorders, and chemical dependency
- Excellent communication and people skills
- Very good at diffusing difficult situations and demonstrates patients
- Health care knowledge of medical terminology, scheduling appointments and communication with patients
- EMD's To track and follow patients labs and imaging results. Faxing, Emailing, Making Orders such as labs and imaging.
- Sending medications, answering phones, making follow up calls for patients
- Answering between 50-100 messages from providers, and other staff
- Communicating with 40 providers to help assist with patient's needs
- Prior authorizations for medications and appointments, Home Health Orders, and DME
Phone Triage Supervisor
Drs. Goodman and Partridge Ob
Chandler, AZ
01.2013 - 01.2016
- Supervising staff, making sure all task are completed
- Giving test results, sending prescriptions
- Sending imaging orders, speaking with Physicians
- Abnormal labs, Training new triage staff members
- Scheduling appointments, rescheduling appointments, cancelling appointments, returning phone calls, providing great customer service
- Triage phone calls, emailing, documenting triage messages
- Knowledge of Next Gen EMR System, Teletext, Med voice, Confirming appointments
- Experience in Excel, Word and also Power Point, Prior authorizations taking high call volume calls 150 calls a day.
Front Desk Medical Assistant
Brain and Spine Center
Chandler, AZ
01.2012 - 01.2013
- Greeting Patients, collecting co-pays, verifying insurance, updating paperwork, and demographics
- Emailing, faxing, voicemail, answering phones, scheduling appointments and procedures
- Knowledge in E clinical works(EMR System)
Education
Associate - Healthcare Administration
Pima Medical Institute-Mesa
Mesa, AZ05.2013
Bachelor's degree - Healthcare Administration
Grand Canyon University
Phoenix, AZ04.2020
Skills
- Medical Office Experience
- Patient Care
- Medical office management
- Office manager experience
- Medical Records
- Athena health
- Leadership
- Practice Management
- Performance Metrics
- Staff Management
- Employee Performance
Timeline
Practice Manager
Southwest Kidney Institute, PLC
05.2022 - Current
Supervisor/Medical Assistant
Valley Perinatal Services
02.2018 - 04.2022
Patient Care Coordinator
MY DR NOW
01.2016 - 01.2018
Phone Triage Supervisor
Drs. Goodman and Partridge Ob
01.2013 - 01.2016
Front Desk Medical Assistant
Brain and Spine Center
01.2012 - 01.2013
Associate - Healthcare Administration
Pima Medical Institute-Mesa
Bachelor's degree - Healthcare Administration
Grand Canyon University
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