Erika Ochoa
Dallas,TX
Summary
Dedicated and proficient computer information systems professional with 13+ years of experience leading key technology initiatives within the fast-paced healthcare industry. Known as an expert in delivering innovative, reliable, cost-saving solutions and strategies that streamline processed and drive business results. Highly praised for adaptability, creativity, attention to detail and sound judgment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Clinical System Analyst
City of Hope Cancer Treatment Center
07.2022 - Current
- Oversight of day-to-day activities of assigned analysts, including prioritization of work and coordination of resources; review and resolution of identified issues and risks, and escalations
- Reporting of any progress, status, and issues escalations into application manager when necessary
- Work with other team leads to coordinate system design, build, testing, training, and go live activities
- Provide leadership and best practice build standards to design and development of applications.
- Offered implementation assistance for system projects through system development life cycle.
- Supported normal pharmacy operations for project implementations, downtimes, shortages and recalls.
- Prepared end-user documentation and permanent references for clear, concise information.
- Assisted with pharmacy system builds, data validation and system testing.
- Served as liaison between end-users and health IT team.
- Worked closely with subject matter experts to develop solutions and improvements for clinical systems.
- Collaborated with stakeholders to drive communication and coordination of health informatics activities and promote accountability.
- Implemented healthcare systems for patient status monitoring, quality tracking and home care management.
- Worked with product engineering team to define clinical requirements and assist with testing.
- Developed and updated health information systems and interfaces.
Systems Analyst
Blue Cross Blue Shield
01.2021 - 06.2022
- Analyze current business processes and make recommendations for improvement based on industry trends and professional business knowledge
- Maintains application systems that have completed development stage and are running in daily operations of firm
- Formulates and defines scope and objectives for complex application enhancements and problem resolution
- Identifying, evaluating, and developing systems and procedures that are cost effective and meets user needs
- Collaborate with business partners, IT partners and Delivery teams on more complex business challenges to identify, refine and document business requirements in form of epics features and user stories with clear acceptance criterion or in form of user cases
- Analyze, develop, test, document, educate, implement, support, and maintain or optimize assigned applications, solutions, and business processes to meet operational and technical requirements
- Acts as advisor or coach to new or lower-level analysts
- Support business initiatives through data analysis, identification of implementation barriers, and development of documentation and project planning
- Gather, review, and analyze business and industry information
- Configuration changes requests to determine technical scope of change
- Developing and administrating Business intelligence/Business Objects development and production business objects and SQL Server
- Demonstrates advanced level of application understanding and applies expertise to help meet customer goals and outcomes
- Tackles new problems using experimentation, including successes and failure experiences
- Creative problem solving beyond standard recommendations and practice
- Responsible for designing, writing, testing, training documenting and implementation of configurations
- Providing technical assistance, training, and mentoring to others
- Learning new technologies as needed to be able to perform job duties effectively
- Improve training and operational procedures within business to increase efficiency and productivity
- Work directly with clients to understand individual needs of business
- Create and present reports to executive team members and shareholders to support recommendations
- Oversee implementation projects from beginning to completion
- Implements computer system requirements by defining and analyzing system problems, designing, and testing standards and solutions
- Define application problem by conferring with clients, evaluating procedures and processes
- Develops solution by preparing and evaluation alternative workflow solutions
- Plan, prioritize, and deliver systems enhancements and provide data guidance, support, and prioritize upgrades for implemented systems
- Lead internal systems implementation projects end to end (requirements documentation, systems design, test documentation/execution, issue identification, and resolution).
- Resolved or escalated problem tickets to resolve user issues.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Investigated system issues and implemented resolutions to reduce downtime.
- Developed diagrams to describe and lay out logical operational steps.
- Educated stakeholders on data protection tactics to reduce breaches.
Technical Consultant and Conversion Analyst
Allscripts Health Care
11.2016 - 11.2020
- Planned, designed, tested, and implemented configuration changes for servers and software
- Helped with installation of exhibitions from conception to physical configuration.
- Completed initial data mapping activities based on existing best practices and drove custom mapping process with primary customer project partners
- Communicated network errors and issues to management with full transparency, sharing complex reports of network status and health for rapid resolution.
- Coordinated issue escalation process through development and support departments when necessary for swift conflict resolution.
- Completed initial data mapping activities based on existing best practices and drove custom mapping process with primary customer project partners.
Pharmacy Specialty Analyst
St. Joseph Home Health
07.2015 - 10.2016
- Responded to initial patient phone calls and input information for 500+ patients each week into Allscripts and CPR+ platforms
- Generated weekly reports of active patients in Allscripts and CPR+ systems and put inactive patient information in cloud database
- Collected and analyzed information through 50+ customer conversation and utilized support tools
- Optimized customer support experience and built strong relationships through deep problem solving of requested discounts and features and ensured timely resolution using resolution techniques
- Documented problems and conversations to create log and reference guide for other team members to reference
- Maintained and protected confidentiality regarding all aspects of patient care and employee information
- Translated and entered prescription medication information and prepared appropriate labels and other necessary documentation
- Managed operations records and filled pharmacy orders while maintaining complete and accurate dispensing records.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care
Pharmacy Lead III
Hoag Hospital
07.2007 - 07.2015
- Led group of 10+ staff to manage formularies for all inbound and outbound orders which minimized costs and inventory par levels
- Input data into Allscripts/SCM systems, including information about 200+ patients per month, clinical notes, and authorizations
- Reviewed physician documentation on Allscripts system to align physicians and make sure accuracy and effectiveness for patients
- Performed onsite anesthesia audits of accounts receivable processes to verify efficacy of billing procedure and compliance with HIPAA regulations and complacence issues
- Diagnosed and resolved issues and discrepancies found in SCM and Allscripts systems and Pyxis machine to mitigate risks, such as drug counts being incorrect, non-working passwords, missing data or faulty hardware
- Setup users in Pyxis console and uploaded Pyxis medication and updating of order sets
- Performed bar coding of patient safe devices, compounding of IV admixtures and delivered medication
- Setup new accounts, and CII safe, and redesigned and implemented new pharmacy infrastructure
- Maintained medication stock throughout different floors of hospital and prepared trays and emergency kits
- Led significant training courses and classes to prepare team to effectively manage new products.
Support Analyst
VARIOUS CLIENTS
01.2010 - 01.2015
- Epic TDR, Athenahealth, NextGen, Allscripts, Cerner, and Dragon Conversion, Provided one-on-one support to staff to adapt to EMR implementation
- (CPOE, Pt
- Lists, Results, eMAR, Medication Reconciliation, Depart Process
- Analyzed and researched end user software, hardware, and security issues
- Assessed training needs of providers and assisted Instructional Designers in modifying lesson plan for providers - Built Master patient, environment build
- Assist with workflow redesign and development by working with team to plan, design, and/or test workflows currently in place or redevelop new processes that relate to EMR system
- Assisted in conducting post go-live performance analysis review and support
- Created and submit daily/weekly status reports to project manager
- E-Prescribing, Power Orders, Alerts, I&O2G, and Barcode Medication Administration)
- Evaluated work processes and provided recommendations for resolution and improvement
- Facilitated end user ATE support for transition from McKesson to Cerner Millennium/SurgiNet/Anesthesia
- Learned end-user workflows and trained end users on workflows changes and gathering feedback for instructional designers and project manager
- Performed initial workflow analysis and made recommendations for custom software build
- Provided Ambulatory support to physicians and nurse using Power Chart and CareNet
- Provided elbow support to end users on how to successfully use software system (OpTime/Anesthesia, Ambulatory, ASAP, CPOE, ClinDoc, and Willow)
- Reported and recorded issues to ensure proper resolution and follow up
- Supported Power Chart, Power Notes, PowerPlans, and IVEW for Ambulatory support to rehab clinics
- Triaged calls and issues from support team and followed up on tickets logged.
Pharmacy Technician
Chino Hospital
08.2006 - 07.2010
- Prepared 150+ Total Parenteral Nutrition (TPN) for patients and managed orders and refilled medication for doctors and patients
- Checked for and removed expired medication from night locker and managed billing, order entry, cassette filling and delivery
- Ran IV batches and compounding of IV admixtures and filled Pyxis, crash carts, OR trays and unit dosing.
Education
Bachelor of Science - Computer And Information Sciences
DeVry Institute of Technology
Pomona, CA01.2019
Associate of Science - Computer And Information Sciences
Everest College - Los Angeles
Los Angeles, CA04.2004
Skills
- Program Planning
- Management Cross Functional Collaboration
- Strategic Planning
- Execution Budgeting
- Financial Management
- Team Leadership
- Business Strategy
- Operating System Configuration
- Customer Relationship Management
- User Experience
- Requirements Specifications
- Software Solutions
Certification
Six Sigma, Green Belt Certification HL7 Certification (Health Level 7)
Timeline
Senior Clinical System Analyst
City of Hope Cancer Treatment Center
07.2022 - Current
Systems Analyst
Blue Cross Blue Shield
01.2021 - 06.2022
Technical Consultant and Conversion Analyst
Allscripts Health Care
11.2016 - 11.2020
Pharmacy Specialty Analyst
St. Joseph Home Health
07.2015 - 10.2016
Support Analyst
VARIOUS CLIENTS
01.2010 - 01.2015
Pharmacy Lead III
Hoag Hospital
07.2007 - 07.2015
Pharmacy Technician
Chino Hospital
08.2006 - 07.2010
Bachelor of Science - Computer And Information Sciences
DeVry Institute of Technology
Associate of Science - Computer And Information Sciences
Everest College - Los Angeles
Six Sigma, Green Belt Certification HL7 Certification (Health Level 7)
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