Erika Ochoa
Modesto,United States
Summary
Knowledgeable Receptionist skilled in administrative support and customer service. Experienced in managing fast-paced front desk operations. Energetic and personable team player with strong planning and communication abilities.
Overview
8
8
years of professional experience
Work History
Front Office Receptionist
AIA
Modesto, CA
08.2023 - Current
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Called patients to confirm scheduled appointments and obtain additional details.
- Answered multi-line phone system and directed callers to requested personnel and departments.
Marketing and Clerical Assistant
Santiago Salcido Inc.
Modesto, CA
09.2021 - 09.2022
- Organized and maintained filing systems to store documents and records.
- Prepared reports, memos, letters and other documents using word processing, spreadsheet, database or presentation software.
- Scanned documents and uploaded them into digital databases as needed.
- Generated content for various media platforms, such as websites and social media accounts.
Medical Receptionist
Modesto Arts Medical Group
Modesto, CA
01.2019 - 09.2022
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Medical Records Clerk
Cornerstone Family Clinic
Modesto, CA
01.2016 - 03.2019
- Processed incoming medical records requests.
- Maintained a secure filing system for confidential documents.
- Entered data into electronic health record systems.
- Provided training to staff members on proper documentation techniques for medical records.
- Supported administration staff with records requests to support patient care.
- Processed and invoiced records requests from patients, providers and third parties.
Education
Medical Front Office Certificate
Andon / Maric Collage
Modesto, CA08-2005
Skills
- Spreadsheet tracking
- File Organization
- Guest Relations
- Clerical Support
- Fluent in Spanish
- Cash Handling
Timeline
Front Office Receptionist
AIA
08.2023 - Current
Marketing and Clerical Assistant
Santiago Salcido Inc.
09.2021 - 09.2022
Medical Receptionist
Modesto Arts Medical Group
01.2019 - 09.2022
Medical Records Clerk
Cornerstone Family Clinic
01.2016 - 03.2019
Medical Front Office Certificate
Andon / Maric Collage
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