Erika Olivares
Moreno Valley,CA
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Server/Bartender
Olive Garden
Moreno Valley, CA
10.2022 - Current
- Greeted guests and provided menus.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Prepared drinks according to standard recipes.
- Checked food before serving it to customers.
- Took orders from customers accurately and in a timely manner.
- Provided excellent customer service to ensure satisfaction.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Garnished dishes and beverages to serve visually appealing menu items.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
Server
Market Broiler
Ontario
03.2019 - 06.2021
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Checked food before serving it to customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided excellent customer service to ensure satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Took orders from customers accurately and in a timely manner.
- Followed health safety guidelines when preparing and serving food products.
- Stayed informed about daily specials, new menu items, promotions.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Greeted guests and provided menus.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Operated POS terminals to input orders, split bills and calculate totals.
Sales Associate/Lead Cake and Pastry Decorator
85 Degrees Bakery Cafe
Chino Hills
01.2018 - 01.2021
- Attended weekly team meetings to review performance goals and objectives.
- Greeted customers and provided exceptional customer service.
- Upsold additional items based on customer interests and needs.
- Provided accurate information about products, prices and services.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Developed promotional strategies to increase sales volume.
- Tracked sales performance metrics to identify trends in market place.
- Trained newly hired employees on proper methods of cake decoration.
- Provided guidance on food presentation techniques to enhance customer experience.
- Assisted in the production of cakes, cupcakes, cookies, and other desserts.
- Ordered ingredients as needed to maintain adequate stock levels for baking operations.
- Managed inventory of all cake decorating supplies and equipment.
Education
High School Diploma -
Ganesha High School
Pomona, CA05-2014
Some College (No Degree) -
California Polytechnic State University-pomona
Pomona, CASkills
- Safe Food Handling
- Food Running
- Food Delivery
- Beverage Preparation
- Food safety understanding
- Sales Techniques
- Sales expertise
- Dining crew workflow optimization
- Food station setup
- Strong Work Ethic
- Positive and professional
- POS operation
- Cash Handling
- Liquor, wine, and food service
- Exceptional customer service
- Professional Appearance
- Goal-Oriented
- Written and oral communication skills
- Multi-tasking strength
- Energetic self-starter
- Reliable and punctual
- Listening Skills
- Excellent communication skills
- Time Management
- Service-oriented
Timeline
Server/Bartender
Olive Garden
10.2022 - Current
Server
Market Broiler
03.2019 - 06.2021
Sales Associate/Lead Cake and Pastry Decorator
85 Degrees Bakery Cafe
01.2018 - 01.2021
High School Diploma -
Ganesha High School
Some College (No Degree) -
California Polytechnic State University-pomona
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