Erika Olivares
Moline,Illinois
Summary
Dynamic and dedicated professional with experience as a phlebotomist, and in customer service. Skilled in venipunctures and adept at customer service. Proven ability to maintain high standards of safety and quality while effectively resolving client inquiries. Committed to teamwork and excellence in fast-paced environments.
Overview
2
2
Languages
8
8
years of professional experience
Work History
KC3 Agent
Express Employment (Kone)
Moline, Illinois
02.2026 - Current
- Provided customer service to clients through phone and email communication.
- Responded promptly to customer inquiries and complaints in a professional manner.
Phlebotomist 1
MercyOne Genesis
Silvis, Illinois
03.2024 - 02.2026
- Collected blood samples following strict safety and hygiene protocols.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Prepared and labeled specimens for laboratory analysis accurately.
- Documented patient information in electronic health records promptly.
- Maintained inventory of phlebotomy supplies to ensure availability.
Courtesy Clerk
Jewel-Osco
Moline, Illinois
08.2020 - 07.2021
- Bagged groceries quickly to enhance customer service experience.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and orderliness in checkout areas and store aisles.
Seasonal Cashier
Target
Moline, Illinois
10.2018 - 01.2019
- Processed customer transactions efficiently at checkout stations.
- Provided excellent customer service and addressed inquiries promptly.
- Handled returns and exchanges following company guidelines effectively.
Education
Phlebotomy Technician Course -
Black Hawk Community College
Moline, Illinois11-2023
Associates Degree - Science
Black Hawk Community College
Moline, Illinois12-2020
High School Diploma -
Moline High School
Moline, Illinois01-2015
Skills
- Venipunctures
- Capillary sampling
- Sample handling
- Sample processing
- Documentation of samples
- OSHA guidelines
- Safety rules
- Anatomy
- Physiology
- Circulatory system
- Phlebotomy techniques
- Quality assurance
- Quality control methods
- Professionalism
- Team orientation
- Ability to work under pressure
- Computer technologies
- Customer service
- Email communication
- Adaptability
- Complaint resolution
Awards
Viva Quad Cities scholarship, 2015
Languages
English
Full Professional
Spanish
Professional
Timeline
KC3 Agent
Express Employment (Kone)
02.2026 - Current
Phlebotomist 1
MercyOne Genesis
03.2024 - 02.2026
Courtesy Clerk
Jewel-Osco
08.2020 - 07.2021
Seasonal Cashier
Target
10.2018 - 01.2019
Phlebotomy Technician Course -
Black Hawk Community College
Associates Degree - Science
Black Hawk Community College
High School Diploma -
Moline High School