ERIKA ORTEGA
Georgetown
Summary
Outgoing Clinic Manager with over 9 years of experience working with medical personnel. Exceptional skill in reinforcing policy and clinic procedures creates productive workflows and inspires quality patient care. Emphasizes building relationships and strong recruitment methods.
Overview
12
12
years of professional experience
Work History
Front Office Supervisor
Texas Oncology – Cedar Park
07.2024 - Current
- Supervises the daily activities of all scheduling duties.
- Performs all aspects of scheduling staff as workload demands.
- Maintains scheduling guidelines to coordinate physician, lab and chemotherapy schedules. Reviews schedules daily for accuracy. Corrects conflicts in the schedules as needed.
- Coordinates scheduling procedures with front office, medical staff, insurance and billing departments to ensure smooth transition and accurate information.
- Trains new employees in scheduling department. Updates, informs and trains staff as needed on new procedures.
- Assists in the supervision of Schedulers and other non-licensed patient care providers as needed.
Clinic Manager
Community Medical Services
Austin, TX
10.2022 - 05.2024
- Manages 3 clinics and oversees staff of 40 team members.
- Hires, trains, reviews and approves staff attendance and timecards.
- Works with Quality and Compliance to ensure compliance with state and federal requirements for clinic staff.
- Identify potential problem areas, develops system for objectively monitoring performance and creatively seek solutions to foster quality improvement initiatives.
- Collaborate to help develop policies and procedures.
- Establishes KPI's regarding customer service standards, assist in development of business plans for new programs and other strategic initiatives within clinics.
- Participate in management meetings and strategic planning.
- Risk Management review and tracking- work alongside assigned Clinical Coordinator to assist with clinic staff and client issues, grievances, appeals and complaints from clients and oversight agencies of assigned clinics.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Successfully negotiated client contract renewals to create increased revenue.
Practice Manager
GEORGETOWN OBGYN
06.2020 - 07.2022
- Plan and direct day-to-day activities to meet practice mission and philosophy, collaborate with physicians to develop strategic plans, define budgets, and daily operational objective, devise and implement new and revised policies to streamline processes.
- Perform human resource functions, such as recruitment and hiring, staff training, employee relations, performance management, team development, mentoring, payroll, benefit support and adherence to employee handbook and current employment regulations.
- Oversee financial activities, including private and MCR billing.
- Oversee and ensure all daily operational functions are completed including schedules, charting, and maintaining accounts.
- Conduct yearly evaluation of employee performance, provide feedback, and assist, coach and discipline staff as needed.
- Manage turnover through appropriate training with staff education and development.
- Create and build environment that emphasizes motivation, empowerment, and teamwork.
- Supervised team of 20 office personnel.
Lead Administrative and Care Coordinator
Population Health, LONE STAR CIRCLE OF CARE
10.2016 - 06.2020
- Performed care coordination and direct outreach to patients (via phone, text, email and EHR messaging) to help meet organizational and grant performance goals, reduce costs, and improve patient outcomes.
- Administered patient screenings (e.g., socioeconomic barriers to care, depression screening, tobacco use screening), records in EHR system, evaluated results, and assisted patients in obtaining any necessary social services and/or medical care.
- Aligned projects with business goals, constructed work plans, and managed teams to achieve milestones.
- Developed interdisciplinary management tools by participating in meetings, coordinating information, and care requirements.
- Worked closely with the analytics team to develop tracking formulas to close care gaps in an efficient way.
- Helped secure local grants by extending resources to uninsured patients in need of colorectal screenings.
- Facilitated the revamping of colorectal awareness brochures.
- Motivated staff to maintain a high level of patient care.
- Developed weekly status reports for the Chief Operations Officer.
- Point of contact for all patient grievances within organization.
Behavioral Health Administrative Assistant
LONE STAR CIRCLE OF CARE
10.2014 - 10.2016
- Greeted, checked-in and discharged patients, scheduled appointments via Nextgen, verified insurances, open and closed cash deposits, followed HIPAA regulations, and managed prescription requests.
- Provided great customer service by handling customers complaints, addressing any concerns and problem solving.
- Obtained Preceptor training to train new hires on daily clinic practices.
- Reconstructed and improved psychiatrist's schedule to better accommodate patients.
Education
High School Diploma -
Georgetown High School
Georgetown, TX05-2002
Skills
- Organizational skills
- Communication skills
- Microsoft Office
- Leadership skills
- Clinic Management
- Problem solving
- Teamwork skills
- Patient Relations
- NextGen and Athena Health knowledge
- Profit and Loss Statements
- Corporate compliance
- Policies and procedures
LANGUAGES
Spanish
Native or Bilingual
Timeline
Front Office Supervisor
Texas Oncology – Cedar Park
07.2024 - Current
Clinic Manager
Community Medical Services
10.2022 - 05.2024
Practice Manager
GEORGETOWN OBGYN
06.2020 - 07.2022
Lead Administrative and Care Coordinator
Population Health, LONE STAR CIRCLE OF CARE
10.2016 - 06.2020
Behavioral Health Administrative Assistant
LONE STAR CIRCLE OF CARE
10.2014 - 10.2016
High School Diploma -
Georgetown High School