Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Erika Ortiz

Oak Ridge,TN

Summary

Versatile and results-driven professional with a proven track record at Bob’s Washboard Laundromat, enhancing team performance and customer satisfaction. Expert in complex problem-solving and bilingual communication, consistently exceeding targets through leadership and adaptability. Recognized for outstanding customer service and staff management, fostering strong relationships and operational efficiency.

Overview

34
34
years of professional experience

Work History

Manager

Bob’s Washboard Laundromat
01.2019 - Current
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.

Housekeeper

Self Employed
02.2000 - Current
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.

Inside Estate Sale Representative

SNJ Estate Sales
03.2017 - 07.2020
  • Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Learned and followed all organizational policies and procedures to maintain safe and professional working environments.

Babysitter

Self Employed
01.1991 - 12.2000
  • Played games, worked on puzzles, and read books to young children.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.
  • Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
  • Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.

Education

Benito Juarez #2
Zacatecas, Mexico

Skills

  • Team Leadership
  • Time Management
  • Bilingual (Spanish & English)
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Management
  • Sales Techniques
  • Teamwork and Collaboration
  • Customer Service
  • Multitasking
  • Adaptability and Flexibility
  • Attention to Detail
  • Positive Attitude

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Manager

Bob’s Washboard Laundromat
01.2019 - Current

Inside Estate Sale Representative

SNJ Estate Sales
03.2017 - 07.2020

Housekeeper

Self Employed
02.2000 - Current

Babysitter

Self Employed
01.1991 - 12.2000

Benito Juarez #2

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Erika Ortiz