Erika Osorio

• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Operated POS cash register and equipment to collect payments.
• Actively listened to customers, handled concerns quickly.
• Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

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• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Rearranged tables and chairs for large parties and retrieved high chairs for children.
• Backed up servers by checking on tables and retrieving items for guests.
• Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
• Seated patrons based on guest preferences and seating availability.