Erika Pasillas
Summary
Possessing seven years of experience in management, administration, and operations, with a cumulative total of 20 years dedicated to customer service and administrative roles. Demonstrated capability in efficiently organizing and managing both paper and electronic files, overseeing case and project management, conducting thorough research, and disseminating information. Proficient in the use of Microsoft Office and various computer programs. Effective communication skills in both English and Spanish, both in speaking and writing.
Dedicated Social Worker with 2 years of experience helping clients change behaviors and access family and community resources to manage health. Continuously improves processes and services to support patient care, education and research.
Overview
15
15
years of professional experience
Work History
Social Worker
Yuba County Health & Human Services
Marysville, CA
10.2023 - Current
- Manage cases effectively by conducting interviews and counseling sessions with a diverse range of clients. Identify barriers hindering self-sufficiency and assess the need for referrals to training, public assistance, and social services programs.
- Present and organize alternative solutions for various client challenges, including but not limited to child care, prenatal care, substance abuse treatment, vocational training, parenting support, mental health counseling, transportation, housing, financial assistance, provider-client coordination, employee-employer relations, and life skills.
- Prioritize issues, collaborate with clients to address and resolve problems, and provide necessary interventions.
- Arrange counseling services when required and coordinate with a multi-disciplinary team to develop comprehensive case treatment plans.
- Ensure compliance with program regulations throughout the case management process.
Eligibility Technician
Yuba County
09.2021 - 09.2023
- Accountable for conducting interviews and resertify eligibility for public assistance programs.
- Identify the specific needs of applicants to offer appropriate services and referrals.
- Collect and review documentation, address and resolve discrepancies, and prepare comprehensive case reports.
- Evaluate emergency needs to expedite application processing.
- Demonstrate proficiency in program rules to ensure compliance with County and State regulations and procedures.
Co-Owner/Internal Operations Manager
Synergy Home Improvements
05.2018 - 11.2020
- Managed/trained the solar operations team while supporting the day to day company operations
- Provided daily customer service, answered complex questions and concerns
- Managed contracts, financial approvals, site surveys, designs, permits, utility interconnection and service departments.
Special Financing and Sales Support Manager
Syntrol Plumbing Heating & Air
11.2014 - 04.2018
- Managed the Sales Support team, trained new employees and sales representatives on CRM, regulations and procedures
- Processed and maintained all solar purchases with special financing and all SMUD territory projects
- Built relationships with finance companies and electric companies throughout any given project to expedite active solar systems and to provide feedback to Syntrol.
Office Manager
US Energy Savers
02.2014 - 11.2014
- Processed energy upgrades applications for installations and loans
- Managed office of up to 20 employees including sales representatives, engineers, marketers and canvassers
- Assisted owners, managers, and all employees on office duties that include but are not limited to printing, emailing, billing and payroll
- Created and maintained at least 3 sales spreadsheets at a time to maintain accountability and productivity.
Customer Service & Sales Representative, Banker
Wells Fargo Bank CA & FL
10.2008 - 04.2010
- Opened new checking, savings, credit card accounts daily, handling various amounts of money by processing transactions, cashing checks, and distributing cash with discrepancy
- Trained in-coming employees on the daily operations within Wells Fargo in order to provide the best customer experience
- Tracked and accounted for multiple various accounts in the company's database in order to increase sales and efficiency.
Education
Associates Degree - Social & Behavioral Sciences
Yuba College
Skills
- Life Skills Development
- Intervention Planning
- Client Confidentiality
- Risk Assessment
- Case Documentation
- Client Documentation
- Family Case Management
- Fluent in Spanish
- Administrative Management
- Sales Tracking
- Employee Development
- Quality Assurance
- Customer Retention
- Inventory Tracking and Management
- Calendar Management
- Purchasing and Planning
- Data Entry
- Administrative Operations
Timeline
Social Worker
Yuba County Health & Human Services
10.2023 - Current
Eligibility Technician
Yuba County
09.2021 - 09.2023
Co-Owner/Internal Operations Manager
Synergy Home Improvements
05.2018 - 11.2020
Special Financing and Sales Support Manager
Syntrol Plumbing Heating & Air
11.2014 - 04.2018
Office Manager
US Energy Savers
02.2014 - 11.2014
Customer Service & Sales Representative, Banker
Wells Fargo Bank CA & FL
10.2008 - 04.2010
Associates Degree - Social & Behavioral Sciences
Yuba College
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