Erika Pearce
Henderson,NV
Summary
Astute Business Operations Manager focused on supporting cross-functional teams to increase customer satisfaction through process improvements. Respectful and respected professional with exceptional knowledge of developing strategic plans for service excellence. Seasoned management professional successful at establishing excellent working relationships with customers, employees, vendors and contractors. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Dedicated business professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure a position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Business Operations Director
Malicious Liquids Inc.
01.2015 - Current
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
- Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.
- Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.
- Implemented escalation procedures to effectively handle time-sensitive issues.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced operational risks while organizing data to forecast performance trends.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
President
Local Vape Enterprises Inc.
08.2012 - Current
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Prepared annual budget forecasts and monitored performance to meet organizational objectives.
- Cultivated strong relationships with external partners to foster collaboration and maximize resources.
- Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
- Supported project management team for optimal performance.
- Reduced operational costs through strategic cost management initiatives.
- Oversaw business-wide changes to modernize procedures and organization.
- Represented organization at industry conferences and events.
Accountant
Equity West Capital Partners
01.2011 - 12.2012
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
- Used advanced software to prepare documents, reports, and presentations.
- Gathered financial information, prepared documents, and closed books.
- Handled day-to-day accounting processes to drive financial accuracy.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
- Tracked funds, prepared deposits and reconciled accounts.
- Diminished outstanding debts by analyzing accounts for issues.
- Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
- Collected and reported monthly expense variances and explanations.
- Developed financial models to assess and analyze financial performance of clients.
- Compiled general ledger entries on short schedule with 100% accuracy.
- Trained new employees on accounting principles and company procedures.
- Initiated comprehensive account assessments to check viability, stability, and profitability of business operations.
- Cooperated with senior leaders to create operating budgets and initiate financial planning.
- Kept up-to-date with tax changes and industry trends by participating in professional organizations, opportunities, and networks.
- Prepared working papers, reports and supporting documentation for audit findings.
- Maintained integrity of general ledger and chart of accounts.
- Collaborated with accounting manager to comply with governing bodies and limit regulatory risks.
- Used accounting software to issue tax returns and prepare consolidated reports.
Education
Bachelor of Science - Business Degree, Minor in Accounting
University of Phoenix
Tempe, AZMBA - Business, International Business Focus
University of Phoenix
Tempe, AZ06.2012
Skills
- Human Resources Management
- Corporate Communications
- Operational Excellence
- Workforce Planning
- Product Management
- Organizational Development
- Project Management
- Strategic Planning
- Budgeting and forecasting
- Accounting Principles
- Staff Management
- Business Development
- Analytical Skills
- Financial Oversight
- Business generation
- Social Media Promotion
- Decision-making capabilities
- Partnership Development
- Financial data decision-making
- Financial Management
- Contract Management
- Professional rapport
- Excellent oral and written communication
- Relationship building and management
- Logistics Management
- Infrastructure costs monitoring
- Contract Administration
- Sales operations
- Business Administration
- Microsoft Office proficient
- Revenue Generation
- Data Analytics
- Conflict Mediation
- Client Service
- New Hire Training
- Motivational Leadership
- Business Workflows
- Operations Management
- Onboarding and training
- Business Planning
- Negotiation
- Cost-benefit analysis
- Data Management
- Effective Communication
Timeline
Business Operations Director
Malicious Liquids Inc.
01.2015 - Current
President
Local Vape Enterprises Inc.
08.2012 - Current
Accountant
Equity West Capital Partners
01.2011 - 12.2012
Bachelor of Science - Business Degree, Minor in Accounting
University of Phoenix
MBA - Business, International Business Focus
University of Phoenix
Similar Profiles
Ibrahim AlnasserIbrahim Alnasser
Application Engineer at Liquids Technology Co.Application Engineer at Liquids Technology Co.
Maria PersichettiMaria Persichetti
Accounts Receivable Analyst at Factor Gas Liquids IncAccounts Receivable Analyst at Factor Gas Liquids Inc
Jeffery MuhaJeffery Muha
Terminal Operator at Kinder Morgan LiquidsTerminal Operator at Kinder Morgan Liquids