Erika Penner
Temple,Texas
Summary
With my extensive work experience, I have come to understand the critical importance of customer interaction. My roles as a teller and a Certified Nursing Assistant (CNA) have taught me that helping customers goes beyond mere transactions or patient care. It involves getting to know each person as a whole, understanding their unique needs and circumstances. Building these connections has not only enhanced my ability to assist them effectively but has also made my work more fulfilling. I firmly believe that knowing a person well enables me to provide better service and support, ultimately helping them achieve their goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Baylor Scott And White Regional Medical Center
07.2022 - 10.2023
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
Teller
Texell Credit Union
02.2020 - 12.2021
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Maintained friendly and professional customer interactions.
- Played an active role in community events and initiatives on behalf of the bank, promoting our commitment to local engagement.
- Identified sales opportunities and referred customers to branch partners in financial services.
Education
High School Diploma -
Academy High School
Little River, TXMBA - Business
Southern New Hampshire University
Hooksett, NH03.2027
Skills
- Vital signs monitoring
- Patient Observation
- Blood Glucose Testing
- Infection control standards
- Catheter Care
- Blood Glucose Monitoring
- Specimen Collection
- Phlebotomy Techniques
- Feeding Assistance
- Emergency Response
- Patient Education
- Time Management
Certification
- NCPCT - Patient Care Technician
- Certified Phlebotomist
- EKG
Timeline
Patient Care Technician
Baylor Scott And White Regional Medical Center
07.2022 - 10.2023
Teller
Texell Credit Union
02.2020 - 12.2021
High School Diploma -
Academy High School
MBA - Business
Southern New Hampshire University
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