Erika Peralta
Monroe ,NC
Overview
11
11
years of professional experience
Summary
Dynamic Cashier Manager with proven expertise in cash handling and customer service at La Poblanita. Successfully trained staff, optimized scheduling, and implemented inventory controls, enhancing operational efficiency. Recognized for building strong customer relationships and ensuring accurate cash management, contributing to improved customer satisfaction and loyalty.
Work History
Cashier Manager
La Poblanita
02.2022 - 02.2024
- Supervised cashier operations, ensuring efficient transaction processing and customer satisfaction.
- Trained and mentored staff on cash handling procedures and point-of-sale systems.
- Developed scheduling strategies to optimize staffing levels during peak hours.
- Implemented inventory control measures to reduce discrepancies and improve accuracy.
Cashier
McDonald's
03.2013 - 04.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of dining area and workstations.
- Assisted in training new cashiers on operational procedures and customer engagement techniques.
- Handled cash register functions, ensuring accurate cash management throughout shifts.
- Collaborated with team members to ensure prompt service during peak hours.
- Monitored inventory levels at the front counter, reporting shortages to management as needed.
- Implemented suggestions for improving workflow efficiency and enhancing customer satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Production Worker
Koopers Chocolate
05.2018 - 03.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of dining area and workstations.
- Assisted in training new cashiers on operational procedures and customer engagement techniques.
- Handled cash register functions, ensuring accurate cash management throughout shifts.
- Collaborated with team members to ensure prompt service during peak hours.
- Monitored inventory levels at the front counter, reporting shortages to management as needed.
- Implemented suggestions for improving workflow efficiency and enhancing customer satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Diploma -
Liceo Juan Pablo Duarte
Monción República DominicanaSkills
- Customer service
- Cash handling and management
- Cash handling expertise
- Cash register operation
Languages
Spanish
Native or Bilingual
Timeline
Cashier Manager
La Poblanita
02.2022 - 02.2024
Production Worker
Koopers Chocolate
05.2018 - 03.2020
Cashier
McDonald's
03.2013 - 04.2020
High School Diploma -
Liceo Juan Pablo Duarte