Erika Perez
Bowie,MD
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
Work History
Patient Coordinator
Tull, Behling, Decere
02.2022 - 10.2024
- Answered incoming calls, scheduled appointments via phone and upon check out.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility, scanned insurance cards and intake forms and entered patient information into system.
- Explained upcoming treatment, estimated copays for procedures
- Helped to schedule outstanding treatment and recall appointments
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments and records of transactions.
- Provided customer service to patients and dental staff.
- In charge of collections and collection letters
- Scanned documents into Dox for paperless charts
- End of day procedures
- Assisted with balancing and closing of financial day
Patient Coordinator
Dr. Emory & Dr. Retana
02.2021 - 01.2022
- Answered phone calls, messages and scheduling for both plastic and oral surgeons, confirming appointments and handling patient inquiries regarding potential surgery, pre op and post op care
- Responded via email to online inquiries regarding guidelines to qualify for surgery
- went over pre surgical procedures and protocols, went over payment for surgery.
- Collected procedure payments
- scanned incoming/outgoing reports, pre op paperwork, labs as was a paperless office
- Opened office and greeted patients and initiated triage processes for patients day of surgery
- Received and routed laboratory results to correct clinical staff members.
Patient Coordinator
Markowitz Dental
08.2004 - 01.2021
- Answered incoming calls, scheduled appointments and filed medical records.
- Entered new patient information, medical alerts and dental insurance
- Discussed proposed treatment, cost and scheduled accordingly
- Processed payments using cash, credit cards and care credit & maintained accurate records of transactions.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Opened /closed and balanced day end procedures
Education
High School Diploma -
Takoma Academy
Takoma ParkUndergrad - Science/ Medical Careers
Montgomery College
Takoma Park, MDSkills
- Insurance Verification
- HIPAA protocol adherence
- Claims Processing
- Appointment Scheduling
- HIPAA Compliance
- Billing statement processing
- Payment Collection
- Patient Care Coordination
- Verbal and written communication
- Attention to detail
- OSHA training
Additional Information
Bilingual-English & Spanish
Outgoing, friendly and personable
Organized and attention to detail
Team player
Quick learner and assertive
Adaptable to a fast paced work environment
Punctual
Languages
Spanish
Native or Bilingual
Timeline
Patient Coordinator
Tull, Behling, Decere
02.2022 - 10.2024
Patient Coordinator
Dr. Emory & Dr. Retana
02.2021 - 01.2022
Patient Coordinator
Markowitz Dental
08.2004 - 01.2021
High School Diploma -
Takoma Academy
Undergrad - Science/ Medical Careers
Montgomery College
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