Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Erika Perez Madrigal

Puyallup

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

PCC Logistics
11.2021 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Cross-trained and provided backup support for organizational leadership.
  • Identified and resolved discrepancies and errors in customer accounts.

Warehouse Assistant

HD Supply White Cap
10.2023 - 06.2024
  • Loaded and unloaded delivery trucks promptly for further distribution.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Packaged and shipped orders accurately to promote safe and quick delivery to customers.
  • Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.

Line Cook Trainer and Cashier

Panera Bread
03.2017 - 12.2021
  • Managed ordering processes, maintaining appropriate stock levels while minimizing spoilage risks.
  • Streamlined kitchen communication by implementing effective ticketing systems and prioritizing tasks.
  • Enhanced kitchen efficiency by streamlining prep work and ingredient organization.
  • Implemented time-saving measures during food preparation, enabling swift adaptation to sudden increases in order volume or special requests from customers.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

High School Diploma -

Evergreen Campus
Seattle, WA
06-2018

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Microsoft Excel
  • Computer proficiency
  • Paperwork processing
  • Administrative support

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Warehouse Assistant

HD Supply White Cap
10.2023 - 06.2024

Customer Service Representative

PCC Logistics
11.2021 - Current

Line Cook Trainer and Cashier

Panera Bread
03.2017 - 12.2021

High School Diploma -

Evergreen Campus

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Erika Perez Madrigal