Erika Phillips
Thornton,CO
Summary
Personable and dedicated customer service representative with extensive experience in the customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Executive Office Coordinator
Accent Aesthetics
Golden, CO
12.2016 - 07.2020
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Maintained calendars of upcoming events, meetings and deadlines.
- Monitored inventory levels and ordered additional supplies as needed.
- Resolved customer complaints in a timely manner while upholding company standards.
- Managed a high volume of incoming requests while maintaining quality customer service.
- Developed and implemented strategies to improve customer satisfaction levels.
Office Manager
Green Leaf Massage Center
Lakewood, CO
05.2016 - 12.2020
- Supervised staff members, organized schedules and delegated tasks.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
High School Diploma -
Pomona High School
Arvada05-2000
Skills
- Relationship Building
- Customer Relations
- Scheduling Coordination
- Organizational Skills
- Workflow Optimization
- Point of Contact
Affiliations
- Dedicated to self growth and betterment
- Nature, adventure enthusiast
- Crafting Hobbyist
Timeline
Executive Office Coordinator
Accent Aesthetics
12.2016 - 07.2020
Office Manager
Green Leaf Massage Center
05.2016 - 12.2020
High School Diploma -
Pomona High School
Similar Profiles
Katherine BrediceKatherine Bredice
Medical Aesthetician at Accent AestheticsMedical Aesthetician at Accent Aesthetics
Ashlyn BurtAshlyn Burt
Certified Medical Assistant at Summer Aesthetics (previously Amélie Aesthetics)Certified Medical Assistant at Summer Aesthetics (previously Amélie Aesthetics)
Alparslan BaliAlparslan Bali
Medical Aesthetics Trainer & Manager at Deluxe Aesthetics Academy & Aesthetics on DemandMedical Aesthetics Trainer & Manager at Deluxe Aesthetics Academy & Aesthetics on Demand
Richard ZehnalRichard Zehnal
Solar Sales Specialist at Vantage Solar Power,Solar Sales Specialist at Vantage Solar Power,
Logan DellingerLogan Dellinger
Meter Service Technician at Tru-Check Inc.Meter Service Technician at Tru-Check Inc.