Erika Pineda
1106 Ridgewood Dr,TX
Summary
Proactive Administrative Professional and quality control with over 4 years of experience streamlining office workflows and supporting cross-functional teams. Adept at managing complex calendars, coordinating, and designing digital filing systems that boost document retrieval effectiveness.
Overview
14
14
years of professional experience
Work History
Quality Control Officer
A Automatic Gate and Repair
02.2024 - 12.2025
- Conducted thorough inspections of automatic gates to ensure compliance with quality standards.
- Developed and implemented quality control procedures for gate manufacturing processes.
- Trained staff on quality assurance protocols and best practices for defect prevention.
- Analyzed product failures and provided actionable insights to improve design effectiveness.
- Collaborated with production teams to streamline workflows and enhance product consistency.
- Led initiatives to reduce defects by refining inspection techniques and methodologies.
- Evaluated supplier materials for quality assurance, ensuring adherence to specifications and standards.
- Kept equipment operating and in good condition by performing quality checks and calling in for repairs when needed.
- Collaborated with production teams to identify areas for improvement and implement corrective actions for better product outcomes.
- Maintained up-to-date knowledge of industry best practices through regular professional development opportunities, leading to increased proficiency in role responsibilities.
- Approved incoming materials by confirming specifications and taking measurement tests.
- Trained and coached existing and new employees on multiple investigative case types and internal control processes.
- Reduced defect rates through the development of comprehensive testing methodologies.
- Documented inspection results by completing logs.
- Maximized workflow efficiency within the Quality Control department through implementation of lean manufacturing principles.
Administration Clerk
A Automatic Gate and Repair
06.2020 - 01.2024
- Processed customer inquiries efficiently, ensuring timely responses and high satisfaction levels.
- Managed appointment scheduling for service calls, optimizing technician availability and customer convenience.
- Maintained accurate records of service requests and repairs using industry-specific software systems.
- Assisted in inventory management, tracking supplies, and coordinating with vendors for timely replenishment.
- Developed filing system for documentation, enhancing retrieval speed and organization within the office.
- Collaborated with team members to improve workflow processes, increasing overall operational efficiency.
- Managed incoming communications, directing inquiries to appropriate departments for swift resolution.
- Handled incoming phone calls and answered questions from callers.
- Established and maintained standard office procedures to achieve demanding targets.
- Typed, formatted and edited professional correspondence.
- Scheduled appointments and managed calendars for staff members.
- Performed regular audits of office supplies inventory, proactively addressing potential shortages or inefficiencies in stock management.
Human Resources Coordinator
Lone Star Dedicated LLC
03.2018 - 06.2020
- Coordinated recruitment processes, including job postings and candidate screenings.
- Assisted in onboarding new hires, ensuring smooth integration into company culture.
- Managed employee records and maintained HR databases for accuracy and compliance.
- Supported payroll processing by verifying timesheets and employee data entries.
- Facilitated training sessions on company policies and benefits for staff engagement.
- Collaborated with team leads to address employee concerns and resolve conflicts effectively.
- Maintained human resources information system and kept employee files up to date and accurate.
- Conducted new employee onboarding and provided ongoing orientation training.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Reviewed human resources paperwork for accuracy and completeness.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Complied with labor laws and regulations while managing payroll functions efficiently.
Administrative Coordinator
Consulado General De El Salvador En Dallas
01.2014 - 04.2018
- Coordinated daily administrative operations to enhance office efficiency and workflow.
- Managed scheduling and logistics for consular appointments and events.
- Assisted with the preparation of official documents, ensuring compliance with regulations.
- Provided support in handling inquiries from the public, fostering positive relationships.
- Maintained accurate records and files, improving information retrieval processes.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
- Enhanced communication between departments with timely and accurate preparation of reports and documents.
Paralegal Assistant
Proyecto Inmigrante ICS, Inc. Agency Recognized & Accredited
01.2012 - 01.2014
- Assisted in preparing legal documents and filings for immigration cases.
- Conducted research on immigration laws and regulations to support casework.
- Maintained organized client files and updated case management systems efficiently.
- Collaborated with attorneys to gather information for legal briefs and motions.
- Reviewed and summarized legal documents, ensuring accuracy in information presented.
- Coordinated meetings between clients and attorneys, enhancing workflow efficiency.
- Developed templates for client communications, streamlining documentation processes.
- Reduced case backlog by efficiently prioritizing and organizing diverse paralegal tasks.
- Increased firm''s efficiency by implementing a digital archival system for easy retrieval of case files and records.
- Improved accuracy in document management through meticulous proofreading and editing of legal documents.
- Prepared legal briefs, motions, and pleadings.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Conferred with clients and other involved parties to gather and track case information.
- Contacted clients to schedule appointments and discuss progress of cases.
- Interviewed clients to obtain information relevant to cases.
- Assisted attorneys with reviewing and organizing witness reports.
Education
Associate of Science - Construction Management
El Centro College
Dallas, TX06-2026
High School Diploma -
North Dallas High School
Dallas, TX06-2013
Skills
- Customer service
- Visual inspection
- Customer focus
- Quality management systems
- Staff training
- Reporting
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Cleaning and sanitizing
- Problem-solving abilities
- Multitasking
- Excellent communication
- Critical thinking
- Organizational skills
- Documentation skills
- Data entry
- Record keeping
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Quality Control Officer
A Automatic Gate and Repair
02.2024 - 12.2025
Administration Clerk
A Automatic Gate and Repair
06.2020 - 01.2024
Human Resources Coordinator
Lone Star Dedicated LLC
03.2018 - 06.2020
Administrative Coordinator
Consulado General De El Salvador En Dallas
01.2014 - 04.2018
Paralegal Assistant
Proyecto Inmigrante ICS, Inc. Agency Recognized & Accredited
01.2012 - 01.2014
Associate of Science - Construction Management
El Centro College
High School Diploma -
North Dallas High School