Https://project-1-quizvercelapp/
Erika Pinzon
Queens,NY
Summary
Dynamic professional with a background in hospitality management and a recent
graduate of General Assembly's Software Engineering Bootcamp. Skilled in
customer service, team leadership, and operations management, with a proven
track record of success in the hospitality industry. Newly equipped with technical
skills in JavaScript, Node.js, React, Python, GitHub, and more, I am passionate about
leveraging technology to enhance customer experiences and drive business growth.
Eager to contribute my diverse skill set to dynamic projects in the tech industry.
Overview
14
14
years of professional experience
17
17
years of post-secondary education
Work History
Manager
Sauce Restaurant
09.2021 - 02.2024
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved marketing to attract new customers and promote business.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Server
Sauce Restaurant
07.2020 - 09.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Busser - Server
Coco And Cru
04.2018 - 12.2019
- Ensured timely food delivery by promptly bringing out dishes from the kitchen.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Demonstrated attention to detail when setting tables according to restaurant standards.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Displayed excellent time management skills while balancing multiple tasks simultaneously.
- Contributed to increased customer satisfaction by promptly addressing any concerns or requests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Worked closely with management on implementing new policies or procedures for improved performance in the bussing department.
- Monitored dining room inventory and replenished as necessary.
- Assisted customers with carry-out service.
- Processed payments for orders and provided customers with change.
Customer Service Executive
Movistar
01.2010 - 12.2015
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined communication channels for improved efficiency in handling customer concerns.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Collaborated with cross-functional teams to improve overall customer experience within the company.
- Monitored key performance indicators to ensure continuous improvement in service quality.
- Facilitated team meetings and workshops to encourage open communication, sharing of best practices, and the development of new ideas for enhancing customer service delivery.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
Education
Bootcamp - Software Engineering Bootcamp
General Assamble
03.2024 - 05.2024
Course - English-as-a-Second-Language Education
Ilac Intermnational Language
Canada 10.2023 - 12.2023
Course - Identification Ok Marketing Opportunitie
SENA
Bogota, Colombia 01.2008 - 06.2024
No Degree - Comercial Engineering
Universidad De Ciencias Aplicadas Y Ambientale
Bogota, ColombiaCourse - English
Zoni Language Centers
New York, NY12.2020
No Degree - Computer Engineering
Cun
Bogota, ColombiaSkills
- Policy Implementation
- Business Development and Administration
- Marketing
- Staff Management
- Schedule Preparation
- Team Leadership
- Staff Training and Development
- Customer Service
- Hiring and Training
- Performance Management
- Strategic Planning
- Operations Management
- Customer Relationship Management (CRM)
- Administration and Reporting
- Expense Tracking
- Problem Solving
- Organizational Skills
- Conflict Resolution
- Computer Skills
- Workforce Management
- Decision Making
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Timeline
Bootcamp - Software Engineering Bootcamp
General Assamble
03.2024 - 05.2024
Course - English-as-a-Second-Language Education
Ilac Intermnational Language
10.2023 - 12.2023
Manager
Sauce Restaurant
09.2021 - 02.2024
Server
Sauce Restaurant
07.2020 - 09.2021
Busser - Server
Coco And Cru
04.2018 - 12.2019
Customer Service Executive
Movistar
01.2010 - 12.2015
Course - Identification Ok Marketing Opportunitie
SENA
01.2008 - 06.2024
No Degree - Comercial Engineering
Universidad De Ciencias Aplicadas Y Ambientale
Course - English
Zoni Language Centers
No Degree - Computer Engineering
Cun
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