Erika Porter
Howe,IN
Summary
Knowledgeable operations management professional with over 5 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Management Specialist
Meijer
Middlebury, IN
08.2019 - Current
- Created and maintained detailed documentation for all operational procedures.
- Created templates to standardize document formatting and layouts.
- Reviewed documents for accuracy, completeness, and compliance with applicable regulations.
- Prepared documents for scanning and indexing into the document management system.
- Performed quality control checks on scanned images prior to release into document management system.
- Understood and followed oral and written directions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Planned and completed group projects, working smoothly with others.
- Maintained updated knowledge through continuing education and advanced training.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Collaborated with others to discuss new opportunities.
- Maintained schedule of class assignments to meet deadlines.
- Recognized by management for providing exceptional customer service.
- Achieved cost-savings by developing functional solutions to problems.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Developed a system for tracking inventory and ordering supplies as needed.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Organized schedules, workflows and shift coverage to meet expected business demands.
Bartender
Snappers Bar
Howe, IN
09.2022 - Current
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
Education
High School Diploma -
Lakeland High School
Lagrange, IN06-2018
Associate of Applied Science - Microsoft Specialist
Purdue University
West Lafayette, INSkills
- Production Planning
- Process Documentation
- Scheduling Coordination
- Facilities Management
- Operational Efficiency
- Planning and execution
- Strategic Planning
- Operations administration
Certification
- Microsoft Office Specialist
Timeline
Bartender
Snappers Bar
09.2022 - Current
Operations Management Specialist
Meijer
08.2019 - Current
High School Diploma -
Lakeland High School
Associate of Applied Science - Microsoft Specialist
Purdue University
- Microsoft Office Specialist
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