Erika Portillo
San Antonio,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
Work History
Lead Medical Office Specialist
Wellmed Medical Group Pediatrics
2020.07 - 2023.05
- Relayed care and medication advice to patients to relieve physicians during peak hours.
- Performed various administrative tasks by filing, copying and faxing documents.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Provided prompt, polite and professional in-person and telephone customer service.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Registered and verified patient records before triage with most up-to-date information.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Medical Office Specialist
South Alamo Medical Group Pediatrics
2014.12 - 2020.07
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Updated patient information and insurance details for accurate electronic medical records.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Medical Assistant
San Antonio Pediatrics
2007.10 - 2012.12
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Measured patient spirometry.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Taught patients about medications, procedures, and care plan instructions.
- Completed EKGs and other tests based on patient presentation in office.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Prepared lab specimens for diagnostic evaluation.
- Collected and documented patient medical information such as blood pressure and weight.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Education
High School Diploma -
SA Leadership Academy
San Antonio, TX03.2023
Medical Assistant - Medical
Everest Institute - San Antonio
San Antonio, TX01.2007
Skills
- Reviewing Patient Information
- Physician Assistance
- Call Transfers
- Team Leadership
- Compassionate Communication
- Appointment Coordination
- Patient Screening
- Payment Collection and Processing
- Medical Records Management
- Managing Patient Records
- Electronic Charting
- Documentation and Recordkeeping
- Patient Demographics
Timeline
Lead Medical Office Specialist
Wellmed Medical Group Pediatrics
2020.07 - 2023.05
Medical Office Specialist
South Alamo Medical Group Pediatrics
2014.12 - 2020.07
Medical Assistant
San Antonio Pediatrics
2007.10 - 2012.12
High School Diploma -
SA Leadership Academy
Medical Assistant - Medical
Everest Institute - San Antonio
Similar Profiles
Besni VargheseBesni Varghese
Lead Provider and Nurse Practitioner at Wellmed Medical GroupLead Provider and Nurse Practitioner at Wellmed Medical Group
Christine SalvaggioChristine Salvaggio
Senior Director of Quality Operations at WellMed Medical Management - United Health GroupSenior Director of Quality Operations at WellMed Medical Management - United Health Group
Mindy ZamarripaMindy Zamarripa
Senior Patient Care Coordinator at WellMed Medical Management - United Health GroupSenior Patient Care Coordinator at WellMed Medical Management - United Health Group