Erika Posthumus
Grand Rapids,Michigan
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Team Member
Buddy's Pizza
03.2023 - 12.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Team Member
Altitude Trampoline Park
12.2021 - 12.2022
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Greeted customers and offered assistance for increased customer satisfaction.
- Maintained relationships with customers to maximize sales opportunities.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Sales Associate
John Ball Zoo
03.2021 - 11.2021
- Provided product price information to customers.
- Greeted customers and offered assistance for increased customer satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
High School Diploma -
Kenowa Hills High School
Grand Rapids, MI05.2023
Skills
- Complaint Resolution
- Workplace Safety
- Customer Service
- Clear Communication
- Positive Attitude
- Reliable
- Teamwork and Collaboration
- Facility Cleaning
Additional Information
Currently enrolled at Grand Valley State University as a Freshman with a Exercise Science major.
Languages
Spanish
Professional Working
Timeline
Team Member
Buddy's Pizza
03.2023 - 12.2023
Team Member
Altitude Trampoline Park
12.2021 - 12.2022
Sales Associate
John Ball Zoo
03.2021 - 11.2021
High School Diploma -
Kenowa Hills High School
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