Summary
Overview
Work History
Education
Skills
Filming, Editing, Drawing, Lacrosse
Timeline
Generic

Erika Pratt

Williamsburg,VA

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

6
6
years of professional experience

Work History

DIgital Imagining Technician / Assistant Editor

Dan Stearns
05.2024 - 05.2024
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Applied critical thinking and research to address complex issues.
  • Data wrangling and C Fast card downloads
  • Created on set dailies and created LUTS and proxies.
  • Created assembly cuts.
  • In worked directly with the Director of Photography.
  • This was a 6 day long set.

Drone Operator

Sky Elements Done Show
11.2023 - 11.2023
  • Maneuvered drone around obstacles and obstructions.
  • Learned and used advanced drone inspection software to stay at forefront of industry.
  • Helped create and implement innovative drone standards for group.
  • Collaborated effectively with cross-functional teams for seamless mission coordination and execution.
  • This was a one day gig.

Server /Front End Cashier

Newks Eatery Cafe
07.2023 - 10.2023
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Cultivated warm relationships with regular customers.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Cashier /Restaurant Server

Don Chido's Food Truck
07.2022 - 06.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.

Community Desk Assistant

University Of Mississippi Ole Miss
08.2022 - 05.2023
  • Assisted residents with daily inquiries, addressing concerns in a timely and efficient manner.
  • Developed strong working relationships with local businesses, collaborating on promotional efforts for mutual benefit within our communities.
  • Collaborated with fellow staff members to ensure smooth operations during special events or large gatherings on property grounds.
  • Contributed to a safe living environment by monitoring security systems and reporting any suspicious activity.
  • Managed front desk operations, ensuring a welcoming environment for all community members.

Hostess / Carside Server

Carrabba's Restaurant
01.2020 - 08.2021
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.

Lifeguard

Great Wolf Lodge
04.2019 - 11.2019
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Attentively monitored swimmers to identify distress.
  • Responded to emergency situations in a timely, efficient manner.
  • Educated patrons on safety protocols and enforced safety rules.
  • Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
  • Prevented accidents through regular equipment inspections and maintenance.

Busser

Berret's Seafood Restaurant And Taphouse Grill
05.2018 - 07.2018
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.

Education

Bachelor of Arts - Film Production

University of Mississippi
University, MS
05.2026

Skills

  • Attention to Detail
  • Multitasking and Organization
  • Works Well Under Pressure

Filming, Editing, Drawing, Lacrosse

I have always loved creating short films since I was a kid and editing them myself. I love to draw, specifically eyes. I have played lacrosse for a total of twelve years, my lacrosse career just ended because school got more involved, but I miss it everyday.

Timeline

DIgital Imagining Technician / Assistant Editor

Dan Stearns
05.2024 - 05.2024

Drone Operator

Sky Elements Done Show
11.2023 - 11.2023

Server /Front End Cashier

Newks Eatery Cafe
07.2023 - 10.2023

Community Desk Assistant

University Of Mississippi Ole Miss
08.2022 - 05.2023

Cashier /Restaurant Server

Don Chido's Food Truck
07.2022 - 06.2023

Hostess / Carside Server

Carrabba's Restaurant
01.2020 - 08.2021

Lifeguard

Great Wolf Lodge
04.2019 - 11.2019

Busser

Berret's Seafood Restaurant And Taphouse Grill
05.2018 - 07.2018

Bachelor of Arts - Film Production

University of Mississippi

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Erika Pratt