Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erika N. Quillar

Window Clerk
Menifee,California

Summary

Offering over 10 years of experience in retail environments, including recent work as Window Clerk. Willing to take on any task to meet customer or business needs and dedicated to maximizing efficiency and store revenue. Excellent work ethic, organized nature and skilled planning expertise.

Overview

15
15
years of professional experience

Work History

Window Clerk

United States Post Office
Winchester, CA
01.2022 - Current
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Interacted with customers by phone, email or in-person to provide information.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Reviewed order data to verify transactions and shipping dates.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Managed multiple projects simultaneously using organizational and analytical skills.
  • Monitored usage of Priority mail supplies and contacted vendors to place new orders for replenishment.
  • Assisted customer by locating items, processing payments and carrying out heavy purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Performed inventory control, such as counting and stocking merchandise.
  • Assisted customers by answering questions and fulfilling requests.
  • Consistently lifted materials weighing as much as 70 pounds.

Window Clerk

United States Post Office
La Jolla, CA
01.2014 - 12.2021
  • Assisted customer by locating items, processing payments and carrying out heavy purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Performed inventory control, such as counting and stocking merchandise.
  • Assisted customers by answering questions and fulfilling requests.
  • Consistently lifted materials weighing as much 70 pounds.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Checked packages and merchandise for damage and notified vendors.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Regularly assessed sales floor stock levels to replenish with backstock merchandise before depletion.
  • Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
  • Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
  • Managed pricing issues, removal of damaged products and placing special orders for customers.
  • Prepared merchandise for transfer to shelves by removing packing materials and applying identifying codes, such as price or inventory control numbers.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.

Teacher's Assistant

San Diego Unified School District
San Diego, CA
09.2007 - 02.2014
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
  • Handed out classroom materials, like pencils, paper and crayons.
  • Worked with lead teacher to monitor class schedule and take attendance.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Collaborated with teachers for lesson preparation by preparing materials and setting up equipment for classes up to 20.
  • Supported student learning objectives through personalized and small group assistance.
  • Collated classroom materials to help teachers prepare for daily instruction and activities.
  • Assisted lead teachers with lesson plan creation and materials development .
  • Provided support to help students with special needs learn and grow.
  • Reviewed lesson material with students individually or in small groups.
  • Oversaw groups of students at school and off-site locations, maintaining optimal safety and security.
  • Organized and guided skills practice, research and memorization tasks for students.
  • Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
  • Assessed student assignments to check quality and completeness before submission for grading.
  • Helped teachers recognize learning issues evidenced in one-to-one support instruction.
  • Documented student progress and communicated with parents to keep informed.
  • Supported instructor with test administration, curriculum development and assignment grading.
  • Implemented practice exercises and used repetition, enabling students to grasp new concepts quickly.
  • Attended training classes, parent conferences, and faculty meetings to stay up-to-date on student progress.

After-School Program Assistant

YMCA Of San Diego County
San Diego, CA
08.2013 - 01.2014
  • Helped teacher prepare instructional material and displays.
  • Enforced rules and instructions to maintain discipline.
  • Arranged and organized classroom desks, chairs and supplies.
  • Managed group of 10 kids per day.
  • Cleaned, organized and restocked classrooms for upcoming classes.
  • Maintained and operated classroom equipment to maximize use and lifespan.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.

Education

No Degree - Child Development

ECC
San Diego, CA

Certificate - Pharmacy Technology

UEI College - Cerritos
Cerritos, CA

High School Diploma -

Gompers Secondary School
San Diego, CA

Skills

  • Customer Transactions
  • Cash Register Operations
  • Policies and Procedures
  • Pricing and Markdowns
  • Problem Solving
  • Payment Processing
  • Feedback Acceptance
  • Cash Handling
  • Product Scanning
  • Coin and Currency Counting
  • Weight and Measurement
  • Coupon Redemption

Timeline

Window Clerk

United States Post Office
01.2022 - Current

Window Clerk

United States Post Office
01.2014 - 12.2021

After-School Program Assistant

YMCA Of San Diego County
08.2013 - 01.2014

Teacher's Assistant

San Diego Unified School District
09.2007 - 02.2014

No Degree - Child Development

ECC

Certificate - Pharmacy Technology

UEI College - Cerritos

High School Diploma -

Gompers Secondary School

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Erika N. QuillarWindow Clerk