ERIKA QUIROZ
New York,NY
Summary
Experienced and customer-oriented waiter with a positive attitude and excellent communication skills seeking to join a dynamic team and contribute to the success of the restaurant.
Overview
6
6
years of professional experience
Work History
WAITRESS
Las Margaritas Restaurant
06.2023 - 01.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Waitress
BLEND ASTORIA
05.2018 - 06.2019
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
Skills
- Cleanliness
- Ordering Procedures
- Food and Beverage Service
- Customer Service
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
WAITRESS
Las Margaritas Restaurant
06.2023 - 01.2024
Waitress
BLEND ASTORIA
05.2018 - 06.2019
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