Erika Ramos
Pelzer,South Carolina
Summary
Bilingual professional with experience in customer service, financial operations, and industrial engineering. Proven ability to analyze data, control costs, improve processes, and deliver high-quality service in fast-paced environments. Six Sigma Green Belt with strong problem-solving, operational support, and customer relationship skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Industrial Engineer
ELCATEX CA
Choloma, Honduras
09.2024 - 02.2026
- Analyzed production and financial data to identify cost reduction opportunities and improve operational efficiency.
- Collaborated with accounting and auditing teams to review budgets, production costs, and financial performance.
- Developed and standardized manufacturing processes to increase productivity and quality.
- Designed workflow and plant layout improvements based on operational needs.
- Coordinated with management, vendors, and cross-functional teams to support production planning and projects.
Manufacturing Engineering Technician
Amsted Rail
Fountain Inn, USA
05.2024 - 09.2024
- Supported daily production by troubleshooting issues affecting safety, quality, and delivery.
- Conducted time studies and analyzed process data to improve efficiency and throughput.
- Assisted with implementation of new processes and continuous improvement initiatives.
- Identified cost-saving and ergonomic improvement opportunities.
Contact Center Representative II Bilingual
Greenville, USA
03.2019 - 05.2024
- Provided customer support in English and Spanish, resolving account and service inquiries at first contact.
- Assisted customers with digital banking, transactions, and financial services.
- Consistently met performance metrics for quality, productivity, and customer satisfaction.
Education
Bachelor of Science - Industrial Engineering
Clemson University
Associate Degree - Arts and Sciences
Greenville Technical College
Skills
- Microsoft Excel (Advanced, Macros)
- Microsoft Office
- Minitab
- MATLAB
- Arena
- Python
- VBA
- SolidWorks
- Data Analysis & Process Improvement
Certification
Six Sigma Green Belt, Clemson University, 2022
Languages
- English, Fluent
- Spanish, Fluent
Timeline
Industrial Engineer
ELCATEX CA
09.2024 - 02.2026
Manufacturing Engineering Technician
Amsted Rail
05.2024 - 09.2024
Contact Center Representative II Bilingual
03.2019 - 05.2024
Bachelor of Science - Industrial Engineering
Clemson University
Associate Degree - Arts and Sciences
Greenville Technical College