Erika Randolph
Greenfield,IN
Summary
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
16
16
years of professional experience
Work History
Store Manager
Men's Wearhouse
04.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
Assistant Manager - Perishables
Kroger
01.2017 - 04.2022
- Lead associates to identify opportunities, develop solutions, and implement changes
- Drive to maximize sales and reduce shrink
- Place orders
- Ensure compliance with laws and regulations
- Order and receive inventory
- In perishables, increased overall daily sales by 9% over the prior year
- Rolled out new produce programs
- Merchandising
- Trained associates on customer service and upselling
- Previous titles held: Frozen Food Lead 2017-2019; Produce Lead 2019-2020
Data Entry Clerk/EHS Support
Tsuda USA
03.2018 - 03.2020
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Sorted documents and maintained organized filing process.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
Inventory Specialist
Chrome Battery
05.2016 - 01.2017
- Ordered, received, and managed battery inventory
- Utilized RF scanner
- Processed and shipped orders
Inspector & Hand Packager
Valeo Sylvania, Llc.
12.2012 - 10.2014
- Assembled head lamps for car manufacturers
- Operated press and automatic welder
- Entered specs into system to be sent to quality control
- Managed 16 production workers
25Q (Multi-Channel Transmission Systems Operator)
United States Army
08.2009 - 05.2012
- Developed a personnel database for the entire base that converted a paper-based filing system to a web-based system
- Set up command base with internet, cabling, and satellites
- Assisted with secure and unsecure networks and file formatting of all Microsoft documents
Education
High School Diploma -
Liberty Technology Magnet High School
Jackson, TN01.2009
Associates - Generalized Court, Criminal Justice
Grantham University
01.2018
Bachelors - Business Management
Grantham University
01.2016
Skills
- Customer service
- Problem-solving
- Inventory control
- Multitasking and organization
- Store operations
- Customer service management
- Team leadership
- Detail-oriented
- Customer relations
Timeline
Store Manager
Men's Wearhouse
04.2022 - Current
Data Entry Clerk/EHS Support
Tsuda USA
03.2018 - 03.2020
Assistant Manager - Perishables
Kroger
01.2017 - 04.2022
Inventory Specialist
Chrome Battery
05.2016 - 01.2017
Inspector & Hand Packager
Valeo Sylvania, Llc.
12.2012 - 10.2014
25Q (Multi-Channel Transmission Systems Operator)
United States Army
08.2009 - 05.2012
Associates - Generalized Court, Criminal Justice
Grantham University
Bachelors - Business Management
Grantham University
High School Diploma -
Liberty Technology Magnet High School
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