Summary
Overview
Work History
Education
Skills
Timeline
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Erika Ray

Salem,OR

Summary

Driven professional with a proven track record in staff motivation and sales strategies, notably at Basil and Board. Excelled in customer service management and POS system operation, enhancing business operations and team leadership. Achieved significant improvements in customer satisfaction and operational efficiency through decisive decision-making and a positive attitude.

Overview

17
17
years of professional experience

Work History

Shift Lead Supervisor

Basil and Board
04.2022 - Current
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Verified cleanliness and maintenance of physical property through inspections and preventive maintenance programs with department managers.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Troubleshot equipment to reduce service calls and downtime.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.

Leasing Consultant

Prometheus Real Estate Group
05.2021 - 03.2022
  • Verified tenant incomes and other information before accepting lease applications.
  • Greeted clients, showed apartments, and prepared leases.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Collected rent and tracked resident payments and information in computer system.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Distributed and followed up on tenant renewal notices.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Responded to requests and scheduled appointments for property showings.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Communicated effectively with owners, residents, and on-site associates.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • was top leaser in the whole company in Oregon, Washington, and California for the less than 1 year that I worked here.

Shift Lead Server

Basil and Board
05.2020 - 05.2021
  • Completed store opening and closing procedures and balanced tills.
  • Enforced company policies and regulations with employees.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Bartender/Cocktail Server

Westside Station
10.2017 - 02.2020
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Developed creative bar menus and drink recipes by researching emerging industry trends.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Anticipated guest needs and provided proactive service.

Bartender

Hitchin Post
04.2017 - 09.2017
  • Kept bar presentable and well-stocked to meet customer needs.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Served high customer volumes during special events, nights, and weekends.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.

Bartender

Cheers of Salem
08.2016 - 05.2017
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Developed creative bar menus and drink recipes by researching emerging industry trends.

Server

Gustavs Bargarten
03.2016 - 08.2016
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Served food and beverages promptly with focused attention to customer needs.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Checked guests' identification before serving alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Hostess/Takeaway Clerk, and Server

Outback Steakhouse
08.2013 - 01.2016
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Served food and beverages promptly with focused attention to customer needs.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Increased sales significantly by upselling higher-end products to customers.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Hostess/Tale Away Clerk

Bjs Restaurants Inc
05.2010 - 08.2013
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Seated patrons based on guest preferences and seating availability.
  • Maintained balanced cash drawer with correct money values and accurate documentation.

Hostess/take Away Clerk

Dennys Restaurant
10.2007 - 04.2008
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered customer questions about hours, seating, and menu information.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Seated patrons based on guest preferences and seating availability.

Education

Associate of Science - Occupational Therapy

Chemeketa Community College
Salem, OR
06.2025

Skills

  • Sales Strategies
  • Staff Motivation
  • Policy Enforcement
  • Decision-making capabilities
  • Operations Support
  • Customer Service Management
  • Cash Handling
  • Team motivation
  • Positive Attitude
  • Team Leadership
  • POS System Operation
  • Strong verbal and written communication

Timeline

Shift Lead Supervisor

Basil and Board
04.2022 - Current

Leasing Consultant

Prometheus Real Estate Group
05.2021 - 03.2022

Shift Lead Server

Basil and Board
05.2020 - 05.2021

Bartender/Cocktail Server

Westside Station
10.2017 - 02.2020

Bartender

Hitchin Post
04.2017 - 09.2017

Bartender

Cheers of Salem
08.2016 - 05.2017

Server

Gustavs Bargarten
03.2016 - 08.2016

Hostess/Takeaway Clerk, and Server

Outback Steakhouse
08.2013 - 01.2016

Hostess/Tale Away Clerk

Bjs Restaurants Inc
05.2010 - 08.2013

Hostess/take Away Clerk

Dennys Restaurant
10.2007 - 04.2008

Associate of Science - Occupational Therapy

Chemeketa Community College

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Erika Ray