Erika Reyes
Newyork,NY
Summary
Proactive Production Manager successful at anticipating needs and making adjustments to schedules, materials and workflow. Ready to bring expertise to company needing hands-on, knowledgeable and resourceful leader.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Executive House Keeping Manager
Hotel Elysee
02.2023 - Current
- Enhanced overall guest satisfaction by implementing thorough cleanliness and maintenance programs.
- Streamlined housekeeping operations for increased efficiency through regular staff training and performance evaluations.
- Reduced operational costs with effective budget management, inventory control, and vendor negotiations.
- Ensured compliance with safety regulations, maintaining a safe work environment for all employees.
- Conducted regular inspections of guest rooms and public areas to ensure adherence to quality standards and address any issues promptly.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
Production Manager
Project Renewal
01.2017 - 03.2022
- Resolved issues quickly to maintain productivity goals.
- Managed continuous improvement initiatives to drive gains in quality, flow and output.
- Standardized production procedures, job roles and quality assurance guidelines.
- Addressed personnel issues and scheduling conflicts promptly.
House Keeping Manager
Hotel Vetiver New York
02.2013 - 12.2016
- Managed staff of 10 housekeepers.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Placed orders for housekeeping supplies and guest toiletries.
- Managed team productivity and workflow to exceed quality standards.
- Worked with front desk to respond promptly to all guest requests.
- Completed schedules, shift reports and other business documentation.
Front Desk Manager
Hilton
07.2010 - 01.2013
- Prepared weekly employee work schedules for team members.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved guest complaints by addressing issues with rooms promptly.
Education
GED -
Bmcc
New York, NY05.2013
Skills
- Material Handling Expertise
- Microsoft Office
- Customer Support
- Train Employees
- Manufacturing Processes
Certification
NYC Department of Health Certificate in food protection license
Timeline
Executive House Keeping Manager
Hotel Elysee
02.2023 - Current
Production Manager
Project Renewal
01.2017 - 03.2022
House Keeping Manager
Hotel Vetiver New York
02.2013 - 12.2016
Front Desk Manager
Hilton
07.2010 - 01.2013
GED -
Bmcc
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