Erika Reed
Albany,GA
Summary
Dynamic professional with experience at Fed Ex Ground and Circle K, excelling in customer service and operational efficiency. Proven ability in heavy lifting and knife handling, enhancing workflow and safety. Recognized for resolving complex inquiries and implementing process improvements, driving customer satisfaction and team success.
Overview
2
2
years of professional experience
Work History
Package Handler
Fed Ex Ground
08.2025 - Current
- Sorted packages for efficient distribution, ensuring accuracy and adherence to safety standards.
- Operated material handling equipment to transport packages within the facility, enhancing workflow efficiency.
- Collaborated with team members to meet daily shipping targets, contributing to overall operational success.
- Maintained cleanliness and organization of work area, promoting a safe and effective environment.
Lead Customer Service Representative
Circle K
03.2024 - Current
- Led team in delivering exceptional customer service, fostering positive customer experiences.
- Resolved complex customer inquiries promptly, enhancing satisfaction and loyalty.
- Developed and implemented process improvements to streamline service operations and reduce wait times.
Debone Line Worker
Tyson Foods
09.2023 - 09.2024
- Operated cutting tools to efficiently debone poultry products, ensuring quality standards were met.
- Adhered to safety protocols and hygiene practices throughout production processes, minimizing workplace hazards.
- Inspected meat products for quality assurance, identifying defects and ensuring compliance with company standards.
Education
High School Diploma -
Dougherty Comprehensive High School
Albany, GA05.2023
Skills
- Heavy lifting
- Warehouse safety
- Knife handling
- Production line efficiency
- Customer service
- Active listening
Timeline
Package Handler
Fed Ex Ground
08.2025 - Current
Lead Customer Service Representative
Circle K
03.2024 - Current
Debone Line Worker
Tyson Foods
09.2023 - 09.2024
High School Diploma -
Dougherty Comprehensive High School
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