Erika Reif
Cambridge
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
9
9
years of professional experience
Work History
Client Service Associate
Financial Impact Advisors
Fort Atkinson
07.2023 - 07.2025
- Organized digital files containing sensitive client data in a secure manner for easy retrieval when needed.
- Provided superior customer service by responding promptly to client inquiries and requests.
- Developed relationships with clients through regular contact, including phone calls and emails.
- Processed new accounts quickly and efficiently while ensuring compliance with regulations.
- Performed periodic reviews of existing accounts to identify any discrepancies or changes that may be needed.
- Collaborated with other departments to ensure client satisfaction.
- Followed up with clients regarding open items or outstanding paperwork required for completion of transactions.
- Monitored market activity daily to ensure timely execution of trades according to client instructions.
- Resolved issues that arose during account transfers or other operations processes in a timely fashion.
- Gathered information from clients for entry into computer database.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Scheduled and confirmed appointments based on customer availability.
- Greeted incoming customers to provide immediate, friendly and knowledgeable support.
Crew Team Member
Culvers
Janesville
06.2016 - 06.2021
- Provided training and guidance to new team members.
- Maintained cleanliness of store by sweeping, mopping, and dusting surfaces.
- Answered customer questions regarding product features, pricing, availability.
- Monitored expiration dates of food products.
- Organized stockroom shelves to maximize space efficiency.
- Operated cash register accurately and efficiently.
- Assisted customers with orders and inquiries.
- Followed all safety regulations while operating machinery or handling chemicals.
- Cleaned work areas regularly throughout shift.
- Provided excellent customer service at all times.
- Ensured that products are properly labeled before placing them on shelves.
- Restocked items on shelves as needed.
- Performed store opening and closing procedures as directed by management team.
- Greeted customers in a friendly manner upon entering the store.
- Replenished inventory levels when necessary.
- Collaborated with other crew members to complete tasks quickly and efficiently.
Education
Associate of Applied Science - Business
Bryant & Stratton College
Wauwatosa, WI05-2023
Skills
- Customer service
- Attention to detail
- Team collaboration
- Time management
- Effective communication
- Task prioritization
- Strong work ethic
Accomplishments
- Included study groups for 15-20 hours per week, while on a softball scholarship with full course load
- NJCAA Division II Woman' Softball Team Member - Regional Champions 2022, runner up 2023
- Graduated College on the Dean's list with a 3.7 GPA
Affiliations
- Fundraising/Upselling at various fundraisers for club sports teams
- Enjoys outdoor activities such as biking, walking, fishing, and beach/lake days
- Highly motivated individual that is willing to develop new skills
References
References available upon request.
Timeline
Client Service Associate
Financial Impact Advisors
07.2023 - 07.2025
Crew Team Member
Culvers
06.2016 - 06.2021
Associate of Applied Science - Business
Bryant & Stratton College
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