Summary
Overview
Work History
Education
Skills
Timeline
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ERIKA HUBBARD

Kansas City,MO

Summary

With a proven track record at the United States Postal Service, I excel in delivering top-notch customer service and efficient project completion. My expertise in the mortgage loan process and adaptability, coupled with a commitment to meeting tight deadlines, showcases my ability to thrive in dynamic environments. Skilled in both teamwork and Microsoft Office Tools, I consistently achieve and exceed performance targets.

Overview

35
35
years of professional experience

Work History

Rural Carrier Assistant

United States Postal Service
Kansas City, MO
02.2024 - 10.2024
  • Assisted customers by lifting heavy packages and placing parcels by front door or garage.
  • Followed strict package safety standards to protect customers and team members.
  • Used road maps or GPS to verify routes and designated addresses.
  • Delivered mail to residents and business within assigned area.
  • Handled undeliverable mail in accordance with established procedures.
  • Sorted mail, arranging in delivery sequence for distribution.
  • Adhered to safety protocols while operating company-owned vehicles during route runs.
  • Greeted customers with pleasant attitude and offered assistance with mail-related issues.
  • Pick up or collect mail from customers.
  • Delivered various types of mail on routes according to strict timelines.
  • Performed special tasks such as collecting signatures on registered letters or delivering Certified Mail notices.
  • Met performance targets consistently through hard work and efficient handling of each stop.
  • Separated mail to be transported to relay boxes along route for subsequent delivery.
  • Ensured packages were delivered to the correct address in a timely manner.

End Specialist

Sam's Club
Kansas City, MO
09.2023 - 12.2023
  • Greeted customers and provided friendly customer service by aiding them with any questions or concerns.
  • Ensure the work area is professionally arranged, and kept clean.
  • Proficiently performed the checkout procedure quickly and accurately.
  • Offer information on promotions that Sam's Club is offering for the month.
  • Checking customers' items out at the exit door with a scanner.
  • Analyzed key performance indicators to identify effective strategies.
  • Assessed company operations for compliance with safety standards.

Subsidy Administrator

PK Management
Kansas City, MO
10.2022 - 04.2023
  • Conduct face-to-face interviews and review applications for potential residents.
  • Helping residents, answering questions, and documenting service requests; consulting with service coordinators when necessary.
  • Update tenant listings and waiting lists.
  • Answer the phone, and retrieve overnight phone messages from the answering service.
  • Process move-ins, contact current and potential residents, verify rental history, review bank statements, and verify applicants' income.
  • Oversaw inventory management, including ordering office supplies and equipment maintenance.
  • Answered telephones to take messages or redirect calls to appropriate colleagues.
  • Provided general administrative support to staff members.
  • Responded promptly to customer complaints in a professional manner.

Chiropractic Assistant

Healing Well Chiropractic
Kansas City, MO
07.2022 - 10.2022
  • Greeting and checking in clients.
  • Perform administrative functions for a chiropractic office, field phone inquiries, schedule patient appointments, and manage calendars.
  • Manage client files by accurately inputting and processing demographic and insurance information.
  • Verifying payment methods, including patients' health insurance coverage.
  • Tracking and ordering inventory.
  • Assisted chiropractors with treatments including applying hot and cold packs, ultrasound therapy or electrical stimulation.
  • Educated patients about chiropractic care to help achieve health goals.
  • Kept patient rooms clean between services and removed used linens for laundering.
  • Checked out patients at end of visit, collecting any remaining balances due from them.
  • Assisted chiropractors in patient care, including setting up treatment rooms.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.

Cashier/Customer Service

Hy-Vee, Inc.
Gladstone, MO
11.2018 - 06.2022
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Answered customers' questions and provided information on store procedures or policies.
  • Counted and balanced cashier drawers.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Answered phone calls to assist customers with questions and orders.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Welcomed customers, offering assistance to help find store items.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Built and maintained productive relationships with employees.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Issued receipts, refunds, credits or change due to customers.
  • Performed other duties as assigned by management.

Mortgage Loan Officer Assistant

Nutter Home Loans
Kansas City, MO
05.1989 - 05.2022
  • Worked directly with loan officers, borrowers, title companies, and realtors throughout the entire loan process to achieve an excellent customer service experience.
  • Collect and prepare documents for closing Conventional, VA, and FHA mortgage loans, including purchase and refinance.
  • Facilitate appointments by inputting application information into the loan application system.
  • Completed borrowers' loan applications by supplying information, missed documents, and missed items needed for approval to process the loan.
  • Interact with borrowers to inform them of the items that are still needed to complete the loan process.
  • Prepare files for processing by ensuring all signature fields are completed, ensuring all supporting documents are included, ordering titles and appraisals, and sending files for review.
  • Request supporting documents or information when needed.
  • Effectively managed an average of 40 to 60 loans.
  • Ensure deadlines are met, including loan commitments for purchases, closing and final approval dates, and buyers' closing statements.
  • Experience with the foreclosure process.
  • Reviewed credit reports, appraisals, title policies, insurance documents and other relevant paperwork for accuracy and completeness.
  • Maintained client files and ensured compliance with lending regulations.
  • Managed and updated client databases to ensure accuracy of contact and loan information.
  • Coordinated appraisal orders and obtained necessary title work for loan processing.
  • Assisted with the preparation and closing of loan documents.
  • Compiled and verified financial documents necessary for loan processing.
  • Assembled and compiled documents for loan closings.
  • Provided administrative support to loan officers, including scheduling and document management.
  • Met with borrowers, took applications, distributed disclosures, ordered and reviewed title commitments and executed detailed follow-up through closing to verify completed requirements.

Front End Cashier

Lowe's Home Improvement
Kansas City, MO
04.2021 - 10.2021
  • Committed and diligent cashier, proficient in handling payments and restocking merchandise as needed.
  • Demonstrates friendly, reliable customer service skills.
  • Ensure the work area is professionally arranged, and kept clean.
  • Meticulous, great listening skills, and attentiveness.
  • Worked a flexible schedule and extra shifts to meet business needs.
  • Promoted customer loyalty and consistent sales by delivering friendly customer service and knowledgeable help.
  • Greeted customers warmly upon entering the store and provided assistance when needed.
  • Dealt courteously with irate or difficult customers in order to defuse potentially volatile situations.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Followed company policies regarding returns and exchanges.

Security Guard

NPB Companies, Inc.
Kansas City, KS
03.2020 - 03.2021
  • Monitored and authorized entrance of visitors by checking bags for outdoor food/beverage and illegal drugs and/or alcohol
  • Patrol venue and ensure safety by seeing and reporting unusual or suspicious activity
  • Identified, diagnosed, and resolved any safety concerns
  • Enforced safety and security best practices by showing trained techniques

Education

High School Diploma -

Northeast High School
Kansas City, MO

Skills

  • Teamwork
  • Critical Thinking
  • Communication
  • People Skills
  • Problem Solving
  • Collaboration
  • Active Listening
  • Adaptability
  • Conflict Resolution
  • Empathy
  • Customer Service
  • Creativity
  • Administrative skills
  • Meticulous
  • Professional
  • Organized
  • Project Completion
  • Multi-tasking
  • Mortgage Loan Process
  • Deadline-Oriented
  • Confidentiality
  • Time Management
  • Data Entry Management
  • Loan Officer Assistant
  • Loan Origination
  • Fair Housing Regulations
  • Foreclosure
  • Closing FHA and VA Loans
  • Escrow
  • Banking
  • Financial Services
  • Security
  • Analytical Skills
  • Reliable
  • Cashier
  • 10-key Keypad
  • Fax/Scan/Copy Machines
  • Web-based Meetings
  • Windows 98
  • Windows 2000
  • Windows XP
  • AS400
  • Diamond
  • Myo Vision
  • Rectangle Health Practice
  • OneSite
  • Happy
  • Microsoft Office Tools
  • Empower
  • Mtgbot
  • ChiroTouch

Timeline

Rural Carrier Assistant

United States Postal Service
02.2024 - 10.2024

End Specialist

Sam's Club
09.2023 - 12.2023

Subsidy Administrator

PK Management
10.2022 - 04.2023

Chiropractic Assistant

Healing Well Chiropractic
07.2022 - 10.2022

Front End Cashier

Lowe's Home Improvement
04.2021 - 10.2021

Security Guard

NPB Companies, Inc.
03.2020 - 03.2021

Cashier/Customer Service

Hy-Vee, Inc.
11.2018 - 06.2022

Mortgage Loan Officer Assistant

Nutter Home Loans
05.1989 - 05.2022

High School Diploma -

Northeast High School

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ERIKA HUBBARD