Erika Restrepo
Queens,NY
Summary
Strategic and results-driven Senior Human Resources Generalist with 7+ years of progressive experience supporting multi-site and multi-state organizations. Proven expertise in employee relations, labor law compliance across nine states, talent acquisition, benefits administration, performance management, and HR operations. Experienced in partnering with executive leadership and operations teams to drive employee engagement, policy development, and organizational effectiveness. Bilingual in English and Spanish with strong HRIS and ATS proficiency.
Overview
9
9
years of professional experience
Work History
Human Resources Generalist
Chip City
08.2023 - Current
- Lead HR operations and compliance for a multi-state organization operating across nine states, ensuring adherence to federal, state, and local labor laws.
- Partner with executive leadership and operations teams to support workforce planning, employee engagement, and performance improvement initiatives.
- Oversee employee relations matters, conduct investigations, and advise leadership on corrective actions and terminations.
- Administer benefits, open enrollment, workers’ compensation, unemployment claims, and employee leave programs.
- Prepare and analyze monthly HR metrics and turnover reports.
- Develop, update, and implement HR policies and internal processes.
- Facilitate training sessions for managers on HR policies, compliance, and performance management.
- Provide guidance on NY Fair Workweek Law and state-specific labor regulations.
- Managed recruitment processes, streamlining candidate selection and onboarding procedures.
Human Resources Generalist
Mental Providers of Western Queens
03.2021 - 07.2023
- Served as the primary HR partner to management on onboarding, employee relations, payroll coordination, and compliance.
- Led internal investigations and provided resolution recommendations aligned with employment law.
- Administered benefits programs including medical, dental, COBRA, workers’ compensation, FMLA, PFL, and unemployment claims.
- Conducted audits of employee files, training records, and labor law postings.
- Updated job descriptions to align with organizational goals.
- Managed legally required annual training programs.
- Coached managers on disciplinary actions, documentation, and performance management plans.
- Developed and distributed internal HR communications.
Human Resources Coordinator
OTG Management – LaGuardia Airport
06.2019 - 03.2021
- Supported HR operations for 1,100+ employees across 21 locations.
- Maintained employee records and reporting using ADP and Dayforce HRIS systems.
- Supported recruitment, onboarding, and background check processes.
- Managed OSHA annual reporting and compliance documentation.
- Served as Issuing Officer for NY/NJ Port Authority background checks.
- Acted as point of contact for FMLA, PFL, short-term disability, and workers’ compensation cases.
Human Resources Administrator
OTG Management – LaGuardia Airport
05.2018 - 06.2019
- Maintained employee records and onboarding documentation.
- Supported employee engagement initiatives and recruitment events.
- Processed E-Verify and responded to internal HR inquiries.
Assistant Manager
Pardalis & Nohavicka, LLP
05.2017 - 05.2018
- Supervised, trained, and delegated work to interns and administrative staff.
- Coordinated daily office operations, scheduling, and equipment maintenance.
- Supported onboarding and performance oversight for interns and staff.
- Served as liaison between clients, attorneys, and the Department of Labor, including Spanish–English translation of legal documents.
- Managed invoicing, settlements, and payments using QuickBooks.
- Prepared client correspondence and follow-up documentation regarding case status.
Education
Bachelor of Science - Business Administration & Human Resources Management
CUNY York College
Queens, NY12.2017
Bachelor of Business Administration -
Universidad De Medellín
Medellín, Colombia05.2009
Skills
- HR Leadership & Business Partnership
- Multi-State HR Compliance
- Employee Relations & Investigations
- Performance Management & Coaching
- Talent Acquisition & Workforce Planning
- Benefits Administration & Open Enrollment
- Workers’ Compensation
- FMLA
- PFL
- Leaves
- Policy Development & Process Improvement
- HRIS
- ATS
- HR Analytics
- Training & Manager Development
- OSHA & Workplace Safety Compliance
- Bilingual: English & Spanish
- ADP Workforce Now
- Dayforce (Ceridian)
- Greenhouse (Applicant Tracking System)
Personal Information
Title: Senior HR Generalist | HR Manager
Timeline
Human Resources Generalist
Chip City
08.2023 - Current
Human Resources Generalist
Mental Providers of Western Queens
03.2021 - 07.2023
Human Resources Coordinator
OTG Management – LaGuardia Airport
06.2019 - 03.2021
Human Resources Administrator
OTG Management – LaGuardia Airport
05.2018 - 06.2019
Assistant Manager
Pardalis & Nohavicka, LLP
05.2017 - 05.2018
Bachelor of Science - Business Administration & Human Resources Management
CUNY York College
Bachelor of Business Administration -
Universidad De Medellín