Erika Reyes
Dallas,TX
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
8
8
years of professional experience
Work History
Front Desk Associate
Holiday Inn Express Hotel Suites
Duncanville, TX
08.2019 - 09.2021
- Maintained cleanliness and organization of front desk area.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used internal software to process reservations, check-ins and check-outs.
- Performed basic daily bookkeeping tasks.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Department Manager
Walmart SuperCenter
2225 W.Interstate 20 ,Grand Prairie, TX
06.2015 - 03.2019
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Communicated with managers of other departments to maintain transparency.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Sales Associate
Walmart Super Center
2225 W. Interstate 20 Grand Prairie, TX
12.2014 - 06.2015
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
Waitress
Louisiana King Crab
100 S Main ST #100 Duncanville, TX
08.2014 - 12.2014
- Created communication strategies to meet client objectives
- Kept server areas clean and stocked to increase efficiency while working tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Completed credit payments via card processing systems.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Sales Representative
Silver Leaf
Arlington , TX
07.2013 - 02.2014
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Completed daily cold calling and outreach to build sales pipeline.
- Answered calls, took messages and transferred calls to correct individuals.
Sale Floor Assoiate
USA Beauty Suppy
921 W. Belt Line Rd, Desoto, TX
01.2012 - 07.2012
- Greeted customers, helped locate merchandise and suggested suitable options.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Education
High School Diploma -
Youth Workforce
W .Wheatland Rd Duncanville, Tx 75116Cosmetology Education
Paul Mitchell School of Dallas
2389 Midway Rd, Carrollton Tx 75006Skills
- Multi-tasking
- Fast worker
- Competitive
- Fast learner
- Management
- Customer service
- Money Handling
- Recruiting
- Information verification
- Negotiations
- Hiring and training
- Purchasing and planning
- Staff leadership
- Cleaning equipment operations
- Bookkeeping
Timeline
Front Desk Associate
Holiday Inn Express Hotel Suites
08.2019 - 09.2021
Department Manager
Walmart SuperCenter
06.2015 - 03.2019
Sales Associate
Walmart Super Center
12.2014 - 06.2015
Waitress
Louisiana King Crab
08.2014 - 12.2014
Sales Representative
Silver Leaf
07.2013 - 02.2014
Sale Floor Assoiate
USA Beauty Suppy
01.2012 - 07.2012
High School Diploma -
Youth Workforce
Cosmetology Education
Paul Mitchell School of Dallas
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