Erika Rivas
3717 Novus Ct. Grand Prairie,Texas
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
18
18
years of professional experience
Work History
Office Assistant
Rhino Plumbing LLC.
Carrollton, TX
02.2023 - Current
- Organized files, develop spreadsheets, fax reports and scann documents to improve organizational workflow.
- Maintained business records by updating customer information.
- Collect payments, issue receipts and update accounts to reflect new balances.
- Checked office supply levels, anticipate needs and placed orders for appropriate stock levels.
- Type, format and edited correspondence and other documents.
- Serve as contact person and source of information to maintain good communication with clients.
- Obtaine signatures for financial documents and internal and external invoices.
- Performe accounting or financial analysis.
- Time Keeper.
DSD Receiver
Wal-Mart
Arlington, TX
08.2018 - 11.2022
- Receive vendor merchandise for inventory control
- Ensure all vendor merchandise is accurate and accounted for
- Finalize and file invoices on company workstation
- Communicate store expectations and policy to vendors and sales reps
- Correct and investigate inventory discrepancies to maintain recordkeeping validity and product inventory
- Built strong working relationships with delivery personnel and other store employees to optimize working conditions and support business success.
- Implemented cost-effective methods, carriers and routes to optimize shipping and receiving strategies.
Customer Service Supervisor
Walmart
Arlington, TX
05.2006 - 01.2016
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Isolate and identify areas of improvement
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Evaluated and authenticated returns, exchanges and voids.
- Evaluated employee job performance and motivated staff to improve productivity.
- Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
- Answered phone calls and responded to questions and concerns.
Children Sunday School Director/Teacher
Divine Grace Apostolic Church
Grand Prairie, TX
12.2019 - Current
- Developed lesson plans according to Church's curriculum and general bible study.
- Assisted church staff members with projects and attended necessary staff meetings.
- Organized student trips, programs and events after receiving approval from church staff.
- Planned games, songs and dances as part of religious curriculum.
- Provided childcare services during large-scale church events or trips.
- Advocated for children and children's programs to parents and church staff.
- Monitored student attendance and utilized various activities to promote student participation.
- Cleaned and organized designated classrooms.
- Maintained child care and safety until released to parent or guardian.
Education
Some College (No Degree) -
Tarrant County College-Southeast
Arlington, TxSkills
- Warehouse Management
- Materials Handling
- Basic Mathematics
- Critical Thinking
- Delivery Scheduling
- Food Service Knowledge
- Special Events Planning
- Staff Leadership
- Information Verification
- Client Relations
- Staff Training
- Requirements Gathering
- Problem Anticipation and Resolution
- Data Entry
- Flexible and Adaptable
- Time Management
- Information Confidentiality
- Excel Spreadsheets
- Verbal and Written Communication
- Multitasking and Prioritization
- Bilingual/Spanich
Timeline
Office Assistant
Rhino Plumbing LLC.
02.2023 - Current
Children Sunday School Director/Teacher
Divine Grace Apostolic Church
12.2019 - Current
DSD Receiver
Wal-Mart
08.2018 - 11.2022
Customer Service Supervisor
Walmart
05.2006 - 01.2016
Some College (No Degree) -
Tarrant County College-Southeast
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