Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Erika Rivas

Yuma,AZ

Summary

Accomplished Patient Service Representative with a proven track record at Exceptional Community Hospital, adept in insurance verification and maintaining patient confidentiality. Demonstrates exceptional time management and multitasking abilities, enhancing patient satisfaction and clinic productivity. Fluent in Spanish, ensuring comprehensive care and communication for diverse patient populations.

Overview

20
20
years of professional experience

Work History

Patient Service Representative

Exceptional Community Hospital
08.2022 - Current
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Assisted patients in filling out check-in and payment paperwork.
  • Handled customer service inquiries in person, via telephone and through email.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Verified patient insurance eligibility and entered patient information into system.
  • Provided excellent customer service to patients and medical staff.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
  • Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.

Radiology Scheduler Remote

Banner Healthcare
06.2022 - 11.2022
  • Coordinated radiology appointments for multiple departments, ensuring optimal resource utilization.
  • Promoted a culture of continuous improvement within the scheduling department by actively participating in team meetings and offering constructive feedback on current processes.
  • Developed a strong understanding of various radiology procedures and their prerequisites, allowing for accurate scheduling and patient education.
  • Streamlined appointment scheduling by implementing an efficient online booking system.
  • Managed high call volumes efficiently while maintaining a professional demeanor and providing exceptional customer service to both internal staff members and external callers alike.
  • Provided excellent customer service to patients, answering inquiries about radiology procedures.

Patient Acccess

Yuma Regional Medical Center
09.2021 - 03.2022
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Prepared and processed patient referrals.
  • Check patients out and schedule follow up appointments.
  • Schedule radiology appointments as needed.

Patient Service Representative Float

Riverside Medical Clinic
05.2005 - 07.2021
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Used Epic to schedule appointments.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Handled customer service inquiries in person, via telephone and through email.
  • Assisted patients in filling out check-in and payment paperwork.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
  • Took copayments and compiled daily financial records.
  • Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
  • Balanced deposits and credit card payments each day.
  • Built and maintained positive working relationships with patients and staff.
  • Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
  • Streamlined appointment scheduling for increased patient convenience and reduced wait times.
  • Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
  • Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Provided excellent customer service to patients and medical staff.
  • Greeted and assisted patients with check-in procedures.

Education

High School Diploma -

Poly High School
Riverside, CA
06-1994

Skills

  • Insurance verifying
  • Patient confidentiality
  • Scheduling appointments
  • Patient greeting
  • Document filing
  • Fluent in Spanish
  • Appointment confirmation
  • Patient check-in
  • EMR
  • Admitting coordination
  • Reliability
  • Time management abilities
  • Medical insurance
  • Multitasking Abilities

Languages

Spanish
Native or Bilingual

Timeline

Patient Service Representative

Exceptional Community Hospital
08.2022 - Current

Radiology Scheduler Remote

Banner Healthcare
06.2022 - 11.2022

Patient Acccess

Yuma Regional Medical Center
09.2021 - 03.2022

Patient Service Representative Float

Riverside Medical Clinic
05.2005 - 07.2021

High School Diploma -

Poly High School

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Erika Rivas