Erika Rivera
Turnersville,NJ
Summary
Dedicated team player with strong interpersonal skills, time management abilities, and problem-solving skills seeking full-time position with professional challenges. Willing to take on additional responsibilities to help achieve team objectives.
Overview
19
19
years of professional experience
Work History
Scheduling Specialist
Virtua Primary Care Cherry Hill
12.2019 - Current
- Resolved scheduling conflicts, minimizing disruptions.
- Collaborated with healthcare providers for accurate appointment management.
- Built relationships with employees and providers to foster trust and open dialogue.
- Enhanced patient satisfaction through timely appointment confirmations.
- Coordinated schedules for multiple providers to optimize productivity.
- Optimized scheduling efficiency with team collaboration, improving staff performance.
- Prioritized urgent appointments for clients needing immediate care.
- Implemented schedule adjustments based on provider availability, optimizing utilization rates.
Patient Service Representative
Virtua Lourdes Medical Associates
10.2018 - 12.2019
- Enhanced patient satisfaction through exceptional service during check-in, check-out.
- Managed calls, scheduled appointments, filed medical records.
- Verified insurance eligibility and entered patient details into system.
- Organized front desk to create a welcoming environment for patients.
- Processed payments via cash and credit cards, maintained transaction records.
- Trained staff on filing procedures, phone etiquette, and office tasks.
- Assisted with insurance verification to ensure accurate billing and prompt reimbursement.
- Handled medical records requests efficiently while safeguarding privacy.
Administrative Assistant
Advocare Merchantville Pediatrics
10.2006 - 05.2018
- Front Desk, Greet guests, Faxing, Copying, and Answering Multi-Telephone Lines, Used Idx and Emr systems, Microsoft Office Applications, Translated Spanish to English, Made Appointments, Cancel and No Showed them, Verified Insurances, Familiar with Navinet, Registered Patients, Set in insurances in the systems FSC, Was responsible in collecting balances and copays, Posted Payments, Knowledgeable of Billing Screens
Education
Massage Therapist - Message Therapy
Omega Institute
Pennsauken08.2005
Diploma -
Pennsauken High School
Pennsauken06.2004
Skills
- Customer relations skills
- Punctual and reliable
- Patient Registration
- Strong Work Ethic
- Effective Multitasking
- Teamwork and Collaboration
- Patient Scheduling
- Excellent Communication
- Computer Skills
- Documentation skills
- Time management
Languages
Spanish
Native or Bilingual
References
Furnished upon request
Timeline
Scheduling Specialist
Virtua Primary Care Cherry Hill
12.2019 - Current
Patient Service Representative
Virtua Lourdes Medical Associates
10.2018 - 12.2019
Administrative Assistant
Advocare Merchantville Pediatrics
10.2006 - 05.2018
Massage Therapist - Message Therapy
Omega Institute
Diploma -
Pennsauken High School
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