Erika Rivera
Schenectady,USA
Summary
Experienced and dependable professional with over 10 years of experience in production, machine operation, customer service, and hospitality. Skilled in operating multiple machines, quality control, equipment maintenance, order processing, and working in fast-paced environments. Known for strong attention to detail, reliability, and the ability to manage multiple .
Overview
1
1
Certification
14
14
years of professional experience
Work History
Transfer and vinyl cutter
Stickermule
Amsterdam, USA
10.2016 - 04.2023
- Managed and monitored 4-10 machines during a single shift while maintaining accuracy, productivity, and quality standards.
- Operated multiple vinyl and transfer sticker cutting machines, ensuring precise production of customer orders per specifications.
- Conducted thorough quality-control inspections to identify and resolve cutting, alignment, design, or material issues, maintaining high standards.
- Inspected vinyl and transfer materials for accurate positioning on backing paper, enhancing quality control during the cutting process.
- Performed routine maintenance and basic troubleshooting on cutting machines to keep equipment operating properly.
- Maintained a high level of attention to detail when working with intricate designs, small lettering, and detailed graphics.
- Worked efficiently in a fast-paced production environment while managing multiple machines and production priorities.
Dining Room Attendant
Matt's cape house
Clifton Park, USA
04.2017 - 10.2017
- Ensured trays with food were delivered in a timely manner.
- Delivered food trays promptly to enhance customer satisfaction.
- Monitored customer experience and addressed issues to ensure meal enjoyment.
- Processed customer payments efficiently using cash and credit card transactions.
- Collected payments from customers cash and credit card while working in the register.
- Welcomed guests at entrance and guided them to their tables.
- Performed daily food preparation duties such as preparing sauces and brewing coffee.
Bartender/Waitress
Tapas & rumba lounge
Houston, USA
10.2015 - 09.2016
- Mix, pour and serve drinks for bar clientele as well as restaurant waitstaff.
- Serve meal options and answer customer questions about the drink and food menus.
- Greeted customers and guided them to seating area, enhancing overall dining experience.
- Verified customer IDs to ensure compliance with legal drinking age regulations. of customers for alcoholic drinks service as per state issued guidelines.
- Ensured bar was consistently stocked to meet customer demands and enhance service efficiency.
- Developed new drink recipes for special events.
- Ensured the bar remained properly stocked at all times.
Receptionist
Spa Castle
College Point, USA
03.2009 - 09.2015
- Interfaced with more than 500 customers on a daily basis, answering to different questions and concerns in a very fast-paced spa facility.
- Greeted and acknowledged guests upon entering spa facilities to create a welcoming environment. who enters and leaves spa facilities.
- Opened and closed the spa according to standard operating procedures.
- Interfaced with over 500 customers daily, addressing inquiries and concerns in a fast-paced spa environment.
- Provided detailed descriptions of spa packages, treatments, discounts, services, promotions, and facility features to enhance guest understanding.
- Processed transactions for all spa payments, web orders, and membership fees.
- Administered all the lockers in the member area and checked the guests at the time of check-in and check-out.
- Executed all administrative functions for the spa, including answering phones, scheduling appointments, and maintaining inventory.
- Welcomed guests and managed front desk operations at a luxury spa facility.
- Scheduled appointments and coordinated services for clients efficiently.
Education
Health Education
Schenectady Community College
Schenectady, NY 08.2024 - 12.2024
High school diploma - Ged
Flushing High School
Skills
- Machine operation
- Quality Control
- Production Techniques
- Production Scheduling
- Process Optimization
- Machine Maintenance
- Material Handling
- Data entry
- Excel
- Millennium software
- Customer Service
- Cash Handling
- Cash Register
- POS
- Time Management
- Team Collaboration
- Attention to detail
- Listening skills
- Communication skills
- Analytical skills
- Problem-solving
- Hospitality
- Retail sales
- Host/Hostess
- Office suite
Certification
TABC
Timeline
Health Education
Schenectady Community College
08.2024 - 12.2024
Dining Room Attendant
Matt's cape house
04.2017 - 10.2017
Transfer and vinyl cutter
Stickermule
10.2016 - 04.2023
Bartender/Waitress
Tapas & rumba lounge
10.2015 - 09.2016
Receptionist
Spa Castle
03.2009 - 09.2015
High school diploma - Ged
Flushing High School