Erika Roberson
Vallejo,US
Summary
Dependable worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basic.
Overview
11
11
years of professional experience
Work History
Customer and Dispatching Service Representative
All Guard Alarm Systems
Livermore, CA
10.2023 - 11.2024
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Maintained a high level of professionalism when interacting with clients, ensuring positive experiences.
- Utilized advanced communication skills to provide clear instructions to drivers, minimizing delays and errors.
- Managed a high volume of incoming calls while maintaining composure under pressure, contributing to smooth operations.
After-School Teacher
Griffin Technology Academy
Vallejo, California
08.2024 - 09.2024
- Developed and implemented lesson plans that incorporated fun, hands-on activities for students.
- Organized and facilitated activities
- Supervised a group of 20 children in an after school program setting.
- Assisted students in completing homework assignments and projects.
Clerk
United States Post office
Alameda, California
12.2022 - 04.2024
- Recieving letters and paecels, selling revenue and postage stamps, examining mail and processing passport
- Assisted customers with inquiries and complaints in a professional manner.
- Operated cash register to process cash, check, and credit card transactions.
- Prepared deposits according to established procedures.
- Answered phones in a courteous manner while providing excellent customer service.
Home Care Provider
Pacific Home Care
Tracy
04.2019 - 07.2021
- Offered companionship and emotional support to clients remotely and during sessions
- Bathed and dressed patients before meals and social activities
- Cleaned houses, prepared meals, and laundered linens for immobile clients
- Assisted patients with activities of daily living (ADLs), including bathing, running errands, light housekeeping, and meal preparation.
Home Care Provider
HomeBridge
San Francisco
01.2020 - 04.2020
- Cleaned houses, prepared meals, and laundered linens for immobile clients
- Bathed and dressed patients before meals and social activities
- Transported clients to medical appointments and undertook errands to meet clientele's needs
- Observed client conditions and prepared reports for recovery tracking purposes.
Cashier
Sheikh Shoes
Sacramento
11.2016 - 02.2017
- Processed cash register transactions, inputted product costs, and gave back change
- Answered questions regarding special and seasonal products
- Bagged and packaged customer orders and purchases
- Maintained merchandise displays, including endcaps, floor displays, and aisles.
Hostess
Oracle Arena
Oakland
10.2015 - 06.2016
- Escorted guests to tables, provided menus, and discussed daily specials
- Set up and cleared tables at peak times to seat patrons more quickly
- Met needs of guests by listening to special requests and accommodating accordingly
- Informed guests about daily specials, new dishes, and changes in menu
- Cleaned and sanitized tables, menus, and dining areas in accordance with company and industry standards.
Recovery
Macys
San Leandro
09.2014 - 01.2015
- Checking fitting rooms
- Assisted customers on the floor
- Check customers out on register, processing payments for memberships
- Updated records with every call, action, or payment to maintain system files and support future actions.
Cashier
Toys R Us
Emeryville
11.2013 - 01.2014
- Processed cash register transactions, inputted product costs, and gave back change
- Greeted customers and provided prompt and friendly service
- Bagged and packaged customer orders and purchases.
Education
High School Diploma -
Fremont High School
Oakland, CA06.2008
Skills
- Activity Planning
- Classroom Management
- Supply Restocking
- Customer Service
- Organization
- File Management
- Mail distribution
- Verbal and written communication
Timeline
After-School Teacher
Griffin Technology Academy
08.2024 - 09.2024
Customer and Dispatching Service Representative
All Guard Alarm Systems
10.2023 - 11.2024
Clerk
United States Post office
12.2022 - 04.2024
Home Care Provider
HomeBridge
01.2020 - 04.2020
Home Care Provider
Pacific Home Care
04.2019 - 07.2021
Cashier
Sheikh Shoes
11.2016 - 02.2017
Hostess
Oracle Arena
10.2015 - 06.2016
Recovery
Macys
09.2014 - 01.2015
Cashier
Toys R Us
11.2013 - 01.2014
High School Diploma -
Fremont High School