Hi, I’m
Erika Roberts
Las Vegas,NV
Summary
Detail-oriented Administrative Support Assistant with 10+ years of experience in data entry, record-keeping, streamlining processes and empathetic listening for conflict resolution. Well-versed in tax and payroll laws. Excellent communicator answering employee and client inquiries with a high level of client service care.
Overview
23
years of professional experience
1
year of post-secondary education
Work History
H&R BlockLas Vegas, NV
Client Services Coordinator, Seasonal
12.2022 - 04.2023
Job overview
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new personnel regarding company operations, policies and services.
- Exhibited high energy and professionalism when dealing with clients and staff.
Mobile Professional Services With FSNSeattle, WA
Hub Operations Manager
03.2019 - 11.2022
Job overview
- Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained new employees on proper protocols and customer service standards.
- Processed new hire paperwork and documents.
- Maintained payroll information by calculating, collecting and entering data.
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
- Conferred with regional, district and hub managers, sales teams and personnel to revise plans and achieve demanding targets.
A’s Furniture RepairHonolulu, HI
Operations Manager, Crew Scheduler
08.2017 - 02.2019
Job overview
- Kept projects on schedule and within budget while serving as project leader.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Acted as first point of contact and set appointments for prospective clients.
- Handled complaints and questions, and re-directed calls to other team members.
Pape Machinery Ag & TurfSalem, Oregon
Seasonal: Office Administrator
01.2016 - 07.2017
Job overview
- Interacted with customers by phone, email or in-person to provide information.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Maintained clean reception area to promote positive, professional environment for clients.
- Provided clerical support to company employees by copying, faxing and filing documents. Completed physical inventory counts each year.
- Created a step-by-step Instruction Manual to teach new employees how to use existing DOS software, shaving days off training time per new employee.
Mutual PublishingHonolulu, Hawaii
Front Office Manager
03.2008 - 03.2012
Job overview
- Maintained computer and physical filing systems.
- Created a tracking system for annual large volume sale of promo books which decreased shipment losses by 75%.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Supervised shipping department for domestic and international book shipments and was responsible to maintain Amazon store stock.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Developed procedures to establish accurate and organized check-in and check-out processes.
Kirio & Araki Cpa’sHonolulu, Hawaii
Payroll Clerk/Bookkeeper
01.2000 - 07.2002
Job overview
- Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
- Calculated deductions and processed payroll for employees.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions, garnishments and taxes.
- E-Filed payroll taxes with appropriate government agencies by deadlines to minimize risk of penalties or fines.
- Processed manual checks for employees in accordance with company policies.
Education
Great Basin CollegeElko, NV
Bachelor of Science from Accounting and Business/Management
05.2023 - 06.2024
Chemeketa Community CollegeSalem, OR
Associate of Science from Accounting and Business/Management
2024
University Overview
- Dean's List (Fall 2016, Summer 2017, Fall 2017)
- President's List, Honors (Spring 2017)
- Honor Roll (Every term 2016, 2017)
- 3.5 GPA
Skills
- Tax Preparation
- Business Analysis
- Tax Accounting
- Microsoft Office
- Report Writing
- Data Entry
- Administering Payroll
- Tracking Wage Garnishments
Timeline
Great Basin College
Bachelor of Science from Accounting and Business/Management
05.2023 - 06.2024
Client Services Coordinator, Seasonal
H&R Block
12.2022 - 04.2023
Hub Operations Manager
Mobile Professional Services With FSN
03.2019 - 11.2022
Operations Manager, Crew Scheduler
A’s Furniture Repair
08.2017 - 02.2019
Seasonal: Office Administrator
Pape Machinery Ag & Turf
01.2016 - 07.2017
Front Office Manager
Mutual Publishing
03.2008 - 03.2012
Payroll Clerk/Bookkeeper
Kirio & Araki Cpa’s
01.2000 - 07.2002
Chemeketa Community College
No Degree from Accounting and Business/Management
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