Erika Robins
Glendale,AZ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
23
23
years of professional experience
Work History
Self Employed
Transmission Repair Technologist
2023.04 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
Shop Manager
Pete's Transmissions
2001.01 - 2023.04
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Created employee schedules to align coverage with forecasted demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Implemented store policies and procedures to remain compliant with corporate guidelines.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Monitored and analyzed sales reports to identify opportunities for growth.
- Developed new promotional campaigns to attract new customers.
- Trained team members in successful strategies to meet operational and sales targets.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Mitigated business risks by working closely with staff members and assessing performance.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Education
High School Diploma -
Travor Brown High School
Phoenix, AZNo Degree - Medical Billing And Coding
Everest College
Phoenix, AZ05.2005
Skills
- Cultural Awareness
- Excellent Communication
- Team Management
- Attention to Detail
Volunteer work -care giver
Helped with elderly in their home.
Additional Information
I am open to learning new opportunities to apply my knowledge
Timeline
Self Employed
Transmission Repair Technologist
2023.04 - Current
Shop Manager
Pete's Transmissions
2001.01 - 2023.04
High School Diploma -
Travor Brown High School
No Degree - Medical Billing And Coding
Everest College
Similar Profiles
Dulce ChavarriaDulce Chavarria
Secretary at LICONA'S AUTO REPAIR & TRANSMISSIONSecretary at LICONA'S AUTO REPAIR & TRANSMISSION
Horasha AndersonHorasha Anderson
Owner and Head Mechanic at HCA Transmission and General Repair LLCOwner and Head Mechanic at HCA Transmission and General Repair LLC
Eva BenitezEva Benitez
Customer Service Manager at New Era Transmission RepairCustomer Service Manager at New Era Transmission Repair