Overview
Work History
Timeline
Volunteer

Erika Rodriguez

Customer Service
Lynwood,CA

Overview

19
19
years of professional experience

Work History

Retail Parts Professional

Advance Auto Parts
La Mirada, CA
04.2022 - Current
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
  • Assisted customers in finding appropriate parts promptly.
  • Ordered parts from various distributors to fulfill demands.
  • Inspected parts for defects, removing damaged parts, and replacing with new ones.
  • Reached out to vendors outside usual network to find parts not available from traditional sources.
  • Processed and reshelved return orders, checking for discrepancies, potential usage and Type issue.
  • Maintained clean and neat parts counter and sales floor.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Trained and mentored junior employees on regulations, best practices and performance strategies.
  • Stocked and managed stock of parts.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Delivered merchandise to business locations for use in Type repairs or direct sales.
  • Adhered to company guidelines for performance and compliance.

Onsite Warehouse Manager

Simplified Labor Staffing Solutions, Inc
Commerce, CA
06.2017 - Current
  • Perform daily revisions of in/out punch times using TimeRack
  • Make sure employees are in compliance with client's procedures
  • Review and Approve Timecards for week end payroll
  • Recruit and dispatch new employees
  • Check delivery to both client accounts
  • Conduct orientations for new employees
  • Ensure proper treatment of employees by client staff is maintained
  • Build and maintain both client and employee relationship
  • Process and follow through with injury reports and file claims accordingly.
  • Conducted periodic analysis of current spare parts rooms and service van inventory levels to determine needed parts.
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
  • Assisted customers in finding appropriate parts promptly.
  • Maintained clean and neat parts counter and sales floor.
  • Stocked and managed stock of parts.
  • Ordered parts from various distributors to fulfill demands.
  • Adhered to company guidelines for performance and compliance.
  • Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
  • Inspected parts for defects, removing damaged parts, and replacing with new ones.
  • Processed and reshelved return orders, checking for discrepancies, potential usage and Type issue.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.

Senior Recruiter

West Coast Staffing
Los Angeles, CA
04.2015 - 06.2017
  • Contact applicants with the highest potential to schedule in-person interviews
  • Perform interviews carefully and intentionally, asking in-depth questions and listening to the answers carefully while taking details notes
  • Contact new recruits, explain work technicalities, and guide them through the required paperwork
  • Ensure new recruits enter into proper training successfully and all questions are answered correctly
  • Experience using social media and internet search engines and employment sites
  • Perform payroll and human resource functions such as PTO requests, scheduling, training and providing evaluations of employees

Staffing Recruiter

Core Staffing Solutions
Torrance, CA
12.2011 - 03.2015
  • Interviewed prospect employees for a nationwide footwear distributor: evaluated applicant qualifications and referred qualified applicants according to clients needs
  • Followed current laws, guidelines, policies and practices in Human Resources and hiring matters
  • Established and maintained relationships with all employees, applicants and management
  • Handled employee relations and disciplinary actions
  • Responsible for meeting safety requirements and followed clients internal policies.

Office Administrator/Recruiter

Interstate Personnel Services
Torrance, CA
04.2004 - 11.2011
  • Provided staffing services to job seekers
  • Consulted and provided client/applicant support
  • Assisted Payroll department: Calculate Time cards for weekly payroll for 150+ temps, input data
  • Assisted with Accounts Payable and Receivable

Timeline

Retail Parts Professional

Advance Auto Parts
04.2022 - Current

Onsite Warehouse Manager

Simplified Labor Staffing Solutions, Inc
06.2017 - Current

Senior Recruiter

West Coast Staffing
04.2015 - 06.2017

Staffing Recruiter

Core Staffing Solutions
12.2011 - 03.2015

Office Administrator/Recruiter

Interstate Personnel Services
04.2004 - 11.2011

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Erika RodriguezCustomer Service