Erika Rodriguez
Simi Valley,CA
Summary
Results-driven administrative professional with a demonstrated history of excellence as a Patient Coordinator, eager to leverage robust administrative and communication abilities to elevate patient experiences and bolster operational efficiency within a respected healthcare establishment. Backed by over 8 years of relevant work experience, I bring a meticulous approach to scheduling, database management, and proficiency in medical terminology, all of which contribute to effective teamwork.
Overview
10
10
years of professional experience
Work History
Patient Access Representative
Health Simi Valley Hospital
10.2022 - Current
- Facilitate patient admissions and discharges while ensuring accuracy and compliance with hospital procedures
- Gather and maintain comprehensive patient information, ensuring a seamless and efficient registration process
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient privacy.
- Streamline inpatient flow by coordinating essential administrative tasks
- Provide valuable clerical support to the office, contributing to overall operational efficiency
- Thoroughly verify insurance details and calculate patient liability, ensuring financial clarity for patients
- Obtain necessary signatures for treatment authorization, enhancing the continuity of care
- Attach physician orders to relevant patient records, ensuring accurate and timely testing
- Prepare and organize patient paperwork for distribution to units/departments, contributing to seamless workflows
- Accurately assign ICD codes for billing purposes, maintaining billing accuracy and compliance
- Respond to incoming telephone calls promptly and professionally, providing essential information and assistance
- Collaborate with Public Safety (Security) to manage emergency situations in a cooperative and effective manner
- Perform PBX operator duties in a timely and accurate paging functions using overhead and pager systems
- Document emergency codes accurately in the code book, contributing to efficient crisis management.
- Collaborate with Public Safety (Security) in managing emergency situations
- Execute precise paging functions using overhead and pager systems
- Accurately document emergency codes for efficient crisis response.
Patient Care Coordinator
Magnolia Park Dental Group
02.2014 - 07.2022
- Skillfully managed the front office, creating a welcoming environment and ensuring patient privacy during check-in
- Efficiently handled a high volume of calls and adeptly scheduled appointments based on urgency
- Streamlined communication by distributing phone messages, emails, and correspondence to the appropriate team members
- Responded promptly to patient inquiries, enhancing their satisfaction and comfort during visits
- Maintained accurate patient records by diligently updating information, medical histories, allergies, and medications
- Conducted thorough insurance eligibility verifications, collected co-payments, and communicated financial obligations
- Collaborated with providers to ensure precise coding and billing submissions, resulting in accurate claim processing
- Proactively engaged with insurance companies to address claim delays, denials, and disputed claims
- Ensured meticulous patient statement management, payments, and reconciliations
- Generated comprehensive reports, including outstanding balances and appointment status, contributing to effective operations
- Orchestrated scheduling for a dental team, optimizing daily productivity., Created a welcoming and confidential environment during patient check-in
- Masterfully managed a high volume of calls, efficiently prioritizing and scheduling appointments
- Facilitated communication by distributing messages and correspondence within the team
- Resolved patient inquiries promptly, ensuring satisfaction throughout their visits
- Maintained precise patient records, regularly updating medical history, allergies, and medications
- Conducted thorough insurance verifications, collected co-payments, and communicated financial obligations
- Collaborated with providers to ensure accurate coding and billing submissions
- Proactively engaged with insurance companies to address claim issues, minimizing discrepancies
- Managed patient statements, payments, and meticulous reconciliations
- Generated detailed reports, contributing to efficient operations and decision-making
- Orchestrated scheduling for dental professionals, optimizing daily productivity.
Education
Dental Assisting
U.E.I College
Encino, CAHigh School Diploma -
Fillmore High School
Fillmore, CASkills
- Enabling effective communication with a diverse patient base
- Patient Health Information Access
- Claims Handling and Coverage Verification
- Medical Filing
- Registration Coordination
- Fee Collection
- Patient Interviewing Skills
- Bilingual in Spanish and English
- Interpreting Physician Orders
- EMR
- Paging Systems
Languages
Spanish
Timeline
Patient Access Representative
Health Simi Valley Hospital
10.2022 - Current
Patient Care Coordinator
Magnolia Park Dental Group
02.2014 - 07.2022
Dental Assisting
U.E.I College
High School Diploma -
Fillmore High School
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