Erika Rodriguez
BURLESON,TX
Summary
Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.
Overview
12
12
years of professional experience
Work History
SERVICE COORDINATOR SUPERVISOR
BAFCO DRYWALL
11.2022 - Current
- Primary point of contact for (builders), addressing inquiries, coordinating schedule date and providing updates, and ensuring overall satisfaction with services rendered during initial punch, extra purchase orders, patch request, and all final buyer walks. Communicated scheduling as well as any changes/delays
- Primary contact for (homeowners), addressing inquires, coordinating schedule date and providing updates during warranty request.
- Facilitating smooth communication between contractors, all builders and other trades during construction phase.
- Resolved customer complaints and issues.
- Inform builders about progress on each home/service request.
- Oversaw scheduling and dispatching of contractors (Managed range of 4-10 contractors. Conducted regular reviews of service processes, identifying and implementing efficiencies to reduce costs as well as evaluating contractors proformance)
- Ensuring contractors quality, time and completion of projects met all company standards/requirements .
- Completed contractors payroll
- Created and managed project timelines, extra purchase orders and managed Profit/Lose of department
- Prepared reports on service for each address/ extra purchase orders (included images of all work completed), completed/submitted invoice.
- Managed all new hires within my department
- Coordinated with vendors and suppliers to successfully pick up material to complete projects
- Maintained comprehensive records of service requests and resolutions
- Conducted regular reviews of operations and identified areas for improvement
INSURANCE AGENT
GLOBE LIFE
01.2022 - 03.2023
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Educated clients on importance of adequate insurance coverage,
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Expanded client base by actively prospecting for new business opportunities and generating referrals. 120-180 calls daily
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Customized insurance packages to client needs
HUMAN SERVICE TECHNICIAN III
CHILD PROTECTIVE SERVICES
05.2016 - 11.2022
- Reviews service referrals
- Provides homemaking, parenting, budgeting, andco-parenting classes. Case load of 10 families at one time
- Creates files for new cases
- Schedules visits/services with families
- Documents each contact using IMPACT
- Opens and closes office
- Front office assistance such as answering phones,Receiving and sending fax
- Runs background checks
- Conducts home evaluations
- Transports Children/Parents
- Supervises Child/Parent visits
- Administrates drug tests
- Assists with Translating (Spanish)
- Assists with removals
- Request and submit court documents
- Completes annual training
- Trains new hires
BANKER
WELLS FARGO
09.2012 - 02.2016
- Maintain accounts and resolve disputes
- Assisted clients with mortgage and personal loans
- Assisted clients with lines of credit and credit cards
- Assisted clients with secured auto loans and Refinance
- Complete basic data-entry and administrative duties
- Assisted with online services
- Cashed and deposited checks
- Assisted with payments
Education
High School Diploma -
Sanger High School
Sanger, TX05.2010
Skills
- Written and verbal communication
- Financial management
- Sales and administrative
- Excellent oral and written communication
- Fluent in Spanish-certified translator
- Customer service
- Time management
- Scheduling
- Sales Force
- Quickbooks
- Microsoft office Computer skills
- Payroll
- Invoicing
- Construction Knowledge
- Hiring skills
- P&L experience
Timeline
SERVICE COORDINATOR SUPERVISOR
BAFCO DRYWALL
11.2022 - Current
INSURANCE AGENT
GLOBE LIFE
01.2022 - 03.2023
HUMAN SERVICE TECHNICIAN III
CHILD PROTECTIVE SERVICES
05.2016 - 11.2022
BANKER
WELLS FARGO
09.2012 - 02.2016
High School Diploma -
Sanger High School
Similar Profiles
THAMIZH KAVITHAMIZH KAVI
Quantity Surveyor at Bafco Trading LLCQuantity Surveyor at Bafco Trading LLC
Kieran JefferyKieran Jeffery
Temporary Warehouse Associate at BAFCO Canada, CompanyTemporary Warehouse Associate at BAFCO Canada, Company
Douglas SilvaDouglas Silva
Self Contractor at Drywall, Drywall installerSelf Contractor at Drywall, Drywall installer