Erika Rodriguez
King City,CA
Summary
Proven Sales Associate at 711 Gas Station, adept in customer service and sales strategies, enhanced store revenue by consistently hitting monthly sales targets. Leveraged strong communication and problem-solving skills to elevate customer satisfaction and retention. Expert in POS system operation and negotiation, achieving a significant increase in upselling success.
Overview
10
10
years of professional experience
Work History
Sales Associate
711 Gas Station
King City, CA
07.2014 - 09.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Associate Of General Studies - General Studies
King City High School
King City, CA06.2004
Skills
Customer Service
Teamwork and Collaboration
Time Management
Problem-solving skills
Multi-tasking strength
Problem-Solving
Excellent people skills
Reliable and punctual
Goal-Oriented
Exceptional customer service
Relationship Building
Outgoing Personality
Cash Handling
Money Handling
Flexible Schedule
Cash Register Operation
Stocking and Receiving
Cash Handling Accuracy
Client Service
Store Opening and Closing
Product Sales
Customer Needs Assessment
Sales Strategies
POS System Operation
Merchandising knowledge
Upselling
Professional Demeanor
Cleaning techniques
Sales Training
Payment Processing
Inventory Tracking
Sales Development
Display Setup
Point of sale operation
Negotiation Tactics
Timeline
Sales Associate
711 Gas Station
07.2014 - 09.2024
Associate Of General Studies - General Studies
King City High School