Erika Rodriguez
Killeen,TX
Summary
Personable and dedicated with passion for helping others achieve their goals. Understands importance of effective communication and goal-setting, with skills in active listening and motivational techniques. Committed to fostering positive development and making meaningful impact.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
22
22
years of professional experience
Work History
Dental Assistant
Heartland Dental LLC
08.2023 - 12.2024
- Handled all orders and managed assistants working in back with patients
- Assisted main dentists with patient services
- Kept organization of all dental materials used and ordered in office, was also point of contact for repairs of equipment and tools used by dental personnel
- Maintained patient records and notated in detail all that was conducted for patients during their visits
- Called to verify benefits with insurance companies and was in contact with labs used for patients' dental appliances
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Explained treatment procedures and instructed patients on home care guidelines.
- Increased patient retention by building rapport through excellent communication skills and friendly demeanor.
Dental Assistant
Killeen Dental Health Center
08.2014 - 07.2019
- Was lead dental assistant who assisted dentists with patient care
- Recorded all services and procedures that were performed for each patient during their visits into patient records
- Kept all dental equipment sterilized and organized
- Handled all ordering for office and maintained inventory
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Contributed to comfortable patient experience, offering reassurance and support throughout treatments.
Teacher Aide
Killeen Independent School District
08.2004 - 06.2014
- Assisted teacher in day-to-day activities with students and tutored students in needed areas of study
- Helped teacher with lesson plans and assisted in teaching activities
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering supportive learning environment.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had equal opportunity for success.
- Helped students explore concepts with engaging, learning-focused activities.
Customer Service Representative
GC Services Call Center
01.2003 - 03.2004
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Responded to customer requests for products, services, and company information.
Education
Medical billing and coding -
Penn Foster College
Chandler, AZ12.2024
Skills
- Leadership
- Organization
- Problem solving
- Teamwork
- Appointment scheduling
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Call center experience
- Computer proficiency
- Microsoft Excel
- Payment processing
Timeline
Dental Assistant
Heartland Dental LLC
08.2023 - 12.2024
Dental Assistant
Killeen Dental Health Center
08.2014 - 07.2019
Teacher Aide
Killeen Independent School District
08.2004 - 06.2014
Customer Service Representative
GC Services Call Center
01.2003 - 03.2004
Medical billing and coding -
Penn Foster College
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