Summary
Overview
Work History
Education
Skills
Timeline
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Erika Rodriguez

Garland

Summary

Personable and organized individual with keen eye for detail and positive, upbeat attitude. Possesses strong communication skills and solid understanding of office software. Capable of enhancing team efficiency through effective coordination and administrative support.

Detail-oriented administrative assistant with experience in customer service, data entry and office management.

Overview

2
2
years of professional experience

Work History

Administrative Assistant

Excell Electric
01.2023 - 10.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.

BDC Representative

Autoflex Leasing
11.2021 - 01.2023
  • Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
  • Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
  • Nurtured existing client relationships through regular check-ins via phone or email correspondence.
  • Identified and solved problems with minimal guidance to minimize disruptions to business.
  • Boosted sales with proactive follow-up calls and consistent communication with potential clients.
  • Streamlined appointment scheduling for increased efficiency and improved customer experience.

Education

High School Diploma -

Naaman Forest High School
Garland, TX
06-2018

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Scheduling
  • Time management
  • File organization
  • Multi-line telephone operation

Timeline

Administrative Assistant

Excell Electric
01.2023 - 10.2023

BDC Representative

Autoflex Leasing
11.2021 - 01.2023

High School Diploma -

Naaman Forest High School

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Erika Rodriguez