Erika Rodriguez
McCalla
Summary
Certified and compassionate Phlebotomy Technician with hands-on experience in venipuncture, specimen handling, and patient care. Graduated as valedictorian from an accredited phlebotomy program. Dedicated to providing accurate, efficient, and empathetic care in clinical or laboratory settings.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Chick-fil-A
Hoover
07.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor.
- Offering advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cross-trained and backed up other customer service managers.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans, and wiping down surfaces.
- Trained new personnel regarding company operations, policies and services.
Phlebotomy Intern
Comprehensive Pediatrics internal medicine
Hoover
06.2025 - 07.2025
- Ensured compliance with safety protocols and infection control guidelines when performing blood draws.
- Assisted other medical personnel in preparing patients for testing, including taking vital signs and collecting urine samples.
- Performed various clerical duties such as filing documents in the appropriate folders, updating databases, and printing labels for specimen tubes.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.
- Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
- Handled difficult or challenging situations professionally while maintaining patient confidentiality.
- Maintained a clean and organized work area, adhering to proper sanitation procedures at all times.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Maintained patient comfort and safety throughout the phlebotomy process.
- Obtained variety of blood samples through venipuncture using butterfly needles and straight needles.
Beauty Technician
Natural Look Solutions
Pelham
06.2020 - 12.2020
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Educated customers on products to maximize benefits.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Recorded notes for future reference about customer preferences and services delivered.
Education
Certified Phlebotomy Technician - Phlebotomy
Phlebotomy Ink Training And Staffing Agency LLC
04.2025 - 07.2025
High School Diploma
Acellus Academy
Bessemer, AL 08.2017 - 05/2021
Skills
- Excellent communication and interpersonal skills
- Quick decision making
- Problem solving skills
- Customer Service Skill
- Team lead
- Venipuncture techniques
- Blood collection protocols
- Medical terminology
- Attention to detail
- HIPAA compliance
- Order of draw
- Specimen Collection & Labeling
- Patient Preparation & Communication
- Infection Control Procedures
- Laboratory Safety & Compliance
- Centrifuge Operation
Timeline
Phlebotomy Intern
Comprehensive Pediatrics internal medicine
06.2025 - 07.2025
Certified Phlebotomy Technician - Phlebotomy
Phlebotomy Ink Training And Staffing Agency LLC
04.2025 - 07.2025
Customer Service Representative
Chick-fil-A
07.2021 - Current
Beauty Technician
Natural Look Solutions
06.2020 - 12.2020
High School Diploma
Acellus Academy
08.2017 - 05/2021