Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Erika Roman

Los Banos,CA

Summary

Dynamic Kitchen Team Leader with a proven track record at The Habit Burger Grill, excelling in team management and food safety compliance. Recognized for enhancing customer satisfaction through effective leadership and problem-solving skills. Experienced with managing kitchen teams to ensure smooth operations and skills. Bilingual in Spanish and English, fostering a culturally aware and inclusive work environment.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Kitchen Team Leader

The Habit Burger Grill
10.2017 - Current
  • Promoted teamwork among staff members through regular meetings, constructive feedback sessions, and employee recognition initiatives.
  • Maintained a clean, safe, and organized work environment for optimal productivity.
  • Serve Safe Certification
  • Successfully maintained a low employee turnover rate through effective hiring practices coupled with a supportive work culture.
  • Developed strong relationships with vendors, negotiating contracts for better pricing and quality ingredients.
  • Ensured compliance with health department regulations through diligent inspection of sanitation practices in the kitchen area.
  • Collaborated with front-of-house teams to ensure seamless communication between the kitchen and dining areas.
  • Established positive working relationships among team members by fostering open communication channels.
  • Utilized problem-solving skills to address equipment issues swiftly minimizing downtime in the kitchen.
  • Enhanced customer satisfaction by responding promptly to special dietary requests or concerns.
  • Evaluated individual performance of team members providing coaching when needed leading to overall improvements in skill level.
  • Reduced waste and controlled costs with careful inventory management and menu planning.
  • Managed scheduling for kitchen staff, ensuring proper coverage during peak service hours.
  • Led a team of cooks, ensuring consistently high-quality food preparation and presentation.
  • Streamlined order preparation processes resulting in faster ticket times during peak service hours.
  • Checked and tested foods to verify quality and temperature.
  • Implemented staff training programs to improve cooking techniques and kitchen safety standards.

Assistant Manager

Burger King
08.2002 - 10.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Excellent customer service skills
  • Serve Safe Certification


Education

Bachelors - Kindergarten And Preschool Education

Escuela De Educadoras Laura Arce, A.C.
Monterrey Nuevo Leon, MX
11-1999

Skills

  • Team management
  • Sanitation standards
  • Food presentation
  • Food safety compliance
  • Fluent in Spanish & English
  • Great problem solving skills
  • Remain calm in stressful situations
  • Cultural awareness
  • Leadership development
  • Attention to detail

Accomplishments

  • Reduced labor costs 30% by reworking schedules and workflow.

Certification

  • Serve Safe Certification License

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Kitchen Team Leader

The Habit Burger Grill
10.2017 - Current

Assistant Manager

Burger King
08.2002 - 10.2017

Bachelors - Kindergarten And Preschool Education

Escuela De Educadoras Laura Arce, A.C.

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