ERIKA ROMERO
Florence,TX
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
Work History
Fleet Operations Owner
J & E Trucking
06.2016 - Current
- Administrative tasks, finding loads, managing finances, ensuring compliance with regulations, and maintaining the fleet
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
- Interacted well with customers to build connections and nurture relationships
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed
- Managed day-to-day business operations
Sales Representative
Round Rock Toyota
01.2013 - 11.2015
- Selling both new and used cars
- Demonstrating vehicles to customers, including taking them for drives
- Meeting customers face to face and holding sales discussions with them
- Writing up sales contracts
- Following-up in bound telephone enquiries, walk in prospects and emails enquiries
- Delivering vehicles to customers
Customer Serve Agent
Gila Corp.
01.2009 - 01.2013
- Handled inbound calls informing clients of State Driver Responsibility Program
- Explaining payment procedure
- Answering questions and providing information
- Assist clients with credit card payments
Travel Coordinator
American Resort International, Ltd.
01.2005 - 01.2008
- Manage inbound and outbound calls in a professional manner
- Assist clients with travel arrangements, book air fare, hotels, car rental and cruises
- Locate properties to trade with home resort
- Responsible for establish and expand professional and respectful relationships with business and new travel affiliated vendors
- Support maintaining system to ensure tracing balances of purchased weeks for vendors
Education
Completion Certificate - Travel Administration, Business Communications
TCU Advance Training Program
St. Paul, MN01.2002
High School Diploma -
Reavis High School
Burbank, IL06-1999
Skills
- Small business operations
- Relationship building
- Customer relations
- Verbal and written communication
- Operations management
- Customer service
- Teamwork and collaboration
- Team leadership
- Scheduling
- Desktops, laptops, and mobile devices
Languages
Spanish
Native or Bilingual
Timeline
Fleet Operations Owner
J & E Trucking
06.2016 - Current
Sales Representative
Round Rock Toyota
01.2013 - 11.2015
Customer Serve Agent
Gila Corp.
01.2009 - 01.2013
Travel Coordinator
American Resort International, Ltd.
01.2005 - 01.2008
Completion Certificate - Travel Administration, Business Communications
TCU Advance Training Program
High School Diploma -
Reavis High School
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